Bell Captain: Lead Bell Team & Guest Experience

Barnsley Resort; Adairsville (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Hotel discounts

Paid Time Off

401K Match

Job summary

Barnsley Resort in Adairsville, GA, invites a Bell Captain to lead a team of bellpersons and deliver exceptional guest service. You will oversee luggage handling, guest arrivals and departures, and coordinate with other departments to ensure a seamless stay.

The role requires strong communication, fluency in English, and knowledge of local attractions, with prior Guest Services or Bell experience preferred. CDL or driver's license may be required where applicable.

Qualifications

• Read, write and speak English fluently.
• Ability to communicate effectively with the public and other employees.
• Familiar with local area and attractions.
• One year prior Guest Services/Bell experience preferred.
• Valid CDL license where applicable.
• Must have current driver’s license where applicable.
• Less than three moving violations in the three previous years
• No DUI convictions.

Responsibilities

• Lead and inspire a team of bellpersons, fostering a culture of exceptional service and professionalism.
• Greet and assist guests upon arrival and departure, providing a warm and personalized experience.
• Coordinate luggage handling, transportation, and guest requests promptly and efficiently.
• Maintain a high level of knowledge about the hotel's facilities, services, and local attractions.
• Ensure a seamless and efficient flow of luggage, packages, and guest belongings.
• Provide recommendations and assistance to guests, enhancing their overall stay.
• Collaborate with other departments to ensure a smooth guest experience.
• Uphold the hotel's standards of cleanliness, safety, and guest satisfaction.

Skills

English fluency

Guest services

Communication

Local knowledge

Driver's license

CDL license

Job description

Barnsley Resort in Adairsville, GA, invites a Bell Captain to lead a team of bellpersons and deliver exceptional guest service. You will oversee luggage handling, guest arrivals and departures, and coordinate with other departments to ensure a seamless stay.

The role requires strong communication, fluency in English, and knowledge of local attractions, with prior Guest Services or Bell experience preferred. CDL or driver's license may be required where applicable.