Bell Attendant

Boyd Gaming; Vinton (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Boyd Gaming is seeking a Bellperson to provide friendly guest service, assist with guest luggage, and coordinate tour group luggage handling. You will support front desk communications and help ensure a smooth guest experience throughout the property.

Responsibilities include greeting guests, escorting luggage, handling reservations, car arrangements, and maintaining a tidy luggage area. Prior hotel/casino bellman experience is preferred; strong English skills and a polished appearance are

Qualifications

• High school diploma or GED required.
• Stand and walk for long periods (about 90% of shift).
• Present a professional, impeccable appearance with strong communication skills.
• Fluent in English.

Responsibilities

• Greet guests at arrival to the front desk area.
• Communicate with guests, staff, and Tour Escorts regarding operations.
• Prepare room lists for arriving and departing groups.
• Retrieve and operate bell cart.
• Escort guests and transport luggage to rooms.
• Resolve customer complaints or disputes as needed.
• Make airline, show and tour reservations for guests.
• Arrange guest car rentals and delivery.
• Maintain cleanliness and order in bell stand and luggage area.
• Coordinate with Security on luggage issues.
• Perform other duties as assigned by management.

Skills

Guest service

English fluency

Professional appearance

Urgent/efficient

Education

High school diploma or GED

Job description

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Provide friendly and informative guest service while assisting with guest luggage and coordinating tour group luggage handling. Support the front desk staff with communication on concerns regarding customer issues.

• Greet guests appropriately upon arrival to the front desk area.
• Communicate with guests, staff, and Tour Escorts regarding operations.
• Prepare room lists for arriving and departing groups.
• Retrieve and operate bell cart.
• Escort guests and carry or transport luggage to and from the rooms.
• Resolve customer complaints or disputes as necessary.
• Make airline, show and tour reservations for guests.
• Arrange for guest car rentals and delivery.
• Maintain cleanliness and order in bell stand and luggage area.
• Work with Security to report suspicious or dangerous/unclaimed luggage.
• Other duties as assigned by management

Qualifications

• Must have a high school diploma or GED.
• Previous Hotel/Casino experience as a bellman is preferred.
• Able to stand and walk for extended periods of time, approximately 90% of shift.
• Present a professional and impeccable appearance with excellent communication skills.
• Fluent in English.
• Able to navigate a bell cart with luggage and lift up to 75 pounds.
• Must be able to execute tasks with a high degree of urgency or efficiency.
• Auditory and visual range must include immediate environment.
• Must maintain the highest grooming standards.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.