Bell Attendant (OC)

Gold Coast Hotel & Casino; Las Vegas (NV); On-site; USD 32,000 - 45,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Bellperson to provide friendly guest service, assist with luggage handling, and coordinate tour group luggage. You will support the front desk by communicating guest concerns and ensuring smooth operations across arrival and departure activities.

Responsibilities include greeting guests, assisting with reservations, arranging transportation, and maintaining luggage area cleanliness.

Qualifications

• High school diploma or GED is required.
• Previous Hotel/Casino bellman experience is preferred.
• Must be able to stand and walk for 90% of the shift.
• Fluent in English with professional appearance and strong communication skills.
• Must be able to lift up to 75 pounds and safely operate a bell cart.

Responsibilities

• Greet guests upon arrival at the front desk area.
• Coordinate luggage handling for guests and tour groups.
• Assist front desk with guest concerns and communications.
• Prepare room lists for arriving and departing groups.
• Escort guests and transport luggage to and from rooms.
• Resolve customer complaints or disputes as necessary.
• Make airline, show and tour reservations for guests.
• Arrange car rentals and deliveries for guests.
• Maintain cleanliness and order in bell stand and luggage area.
• Report suspicious or unclaimed luggage to Security.

Skills

Fluent English

Guest service

Communication skills

Physical stamina

Professional appearance

Education

High school diploma or GED

Tools

Bell cart operation

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Provide friendly and informative guest service while assisting with guest luggage and coordinating tour group luggage handling. Support the front desk staff with communication on concerns regarding customer issues.

• Greet guests appropriately upon arrival to the front desk area.
• Communicate with guests, staff, and Tour Escorts regarding operations.
• Prepare room lists for arriving and departing groups.
• Retrieve and operate bell cart.
• Escort guests and carry or transport luggage to and from the rooms.
• Resolve customer complaints or disputes as necessary.
• Make airline, show and tour reservations for guests.
• Arrange for guest car rentals and delivery.
• Maintain cleanliness and order in bell stand and luggage area.
• Work with Security to report suspicious or dangerous/unclaimed luggage.
• Other duties as assigned by management.

Qualifications

• Must have a high school diploma or GED.
• Previous Hotel/Casino experience as a bellman is preferred.
• Able to stand and walk for extended periods of time, approximately 90% of shift.
• Present a professional and impeccable appearance with excellent communication skills. Fluent in English.
• Able to navigate a bell cart with luggage and lift up to 75 pounds.
• Must be able to execute tasks with a high degree of urgency or efficiency.
• Auditory and visual range must include immediate environment.
• Must maintain the highest grooming standards.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.