Guest Experience Bell Attendant & Luggage Concierge

Boyd Gaming; Vinton (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Boyd Gaming is seeking a Bellperson to provide friendly guest service, assist with guest luggage, and coordinate tour group luggage handling. You will support front desk communications and help ensure a smooth guest experience throughout the property.

Responsibilities include greeting guests, escorting luggage, handling reservations, car arrangements, and maintaining a tidy luggage area. Prior hotel/casino bellman experience is preferred; strong English skills and a polished appearance are

Qualifications

• High school diploma or GED required.
• Stand and walk for long periods (about 90% of shift).
• Present a professional, impeccable appearance with strong communication skills.
• Fluent in English.

Responsibilities

• Greet guests at arrival to the front desk area.
• Communicate with guests, staff, and Tour Escorts regarding operations.
• Prepare room lists for arriving and departing groups.
• Retrieve and operate bell cart.
• Escort guests and transport luggage to rooms.
• Resolve customer complaints or disputes as needed.
• Make airline, show and tour reservations for guests.
• Arrange guest car rentals and delivery.
• Maintain cleanliness and order in bell stand and luggage area.
• Coordinate with Security on luggage issues.
• Perform other duties as assigned by management.

Skills

Guest service

English fluency

Professional appearance

Urgent/efficient

Education

High school diploma or GED

Job description

Boyd Gaming is seeking a Bellperson to provide friendly guest service, assist with guest luggage, and coordinate tour group luggage handling. You will support front desk communications and help ensure a smooth guest experience throughout the property.

Responsibilities include greeting guests, escorting luggage, handling reservations, car arrangements, and maintaining a tidy luggage area. Prior hotel/casino bellman experience is preferred; strong English skills and a polished appearance are