Bell Attendant

Sonesta Hotels International Corporation; Chicago (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Paid Vacation and Sick Days

Paid Holidays

Pension

Legal Services

Maternity and Parental Leave

Job summary

Sonesta International Hotels invites a Bell Attendant to set the welcome tone for guests, transporting and storing luggage and delivering packages to guest rooms with professionalism.

Role involves explaining hotel facilities, assisting with local recommendations, and responding to guest requests and concerns while maintaining high service standards in a fast-paced environment in Chicago.

Qualifications

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills including dealing with difficult guests.
• Excellent organizational skills and attention to detail.

Responsibilities

• Deliver guest room packages and room drops in a timely and professional manner.
• Explain and promote hotel facilities, outlets, and services to guests and provide information on local attractions.
• Respond promptly to guest complaints and inform supervisor of major problems or disturbances.
• Handle additional duties such as accepting dry cleaning, delivering laundry or mail, and responding to special requests.

Skills

Verbal communication

Customer service

Organization

Job description

We're People People. Are you?

We're Sonesta International Hotels-the 8th largest hotel company in the U.S. (and growing fast ).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be.

But here's the thing-we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect-delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Bell Attendant sets the tone for Sonesta's mission of "Wowing" our guests with Amazing Moments. Transporting and storing luggage to and from guest rooms.

What you'll be doing

Principle duties and responsibilities (Essential Functions) include:

• Deliver guest room packages and room drops as needed in a timely and professional manor.
• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company, delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.
• Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company, delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.

Qualifications and Skills

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills including dealing with difficult guests.
• Excellent organizational skills and attention to detail.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time

Anticipated Pay Range & Additional Job Information

Additional Job Information/Anticipated Pay Range

Pay range $15.00 - $15.75

Pay rate outlined follows contract requirements.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. Employees are offered a variety of benefits including:

• Medical and Dental Insurance
• Paid Vacation and Sick Days
• Paid Holidays
• Pension
• Legal Services
• Maternity and Parental Leave

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.