Bell Person

Sonesta Hotels International Corporation; Miami Beach (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company 3%

Paid Vacation & Sick Time

Company-Paid Life Insurance

Hotel Discounts

Job summary

Sonesta International Hotels in Miami Beach is seeking a Bell Person to warmly welcome guests, assist with luggage, and ensure smooth arrivals and departures. You will transport luggage, tag/store bags, and coordinate with staff to meet guest requests.

Ideal candidates bring hospitality passion, strong customer service skills, and the ability to work in a fast-paced environment. This on-site role requires flexibility for variable shifts, including evenings, weekends, and holidays.

Qualifications

• Excellent verbal communication and guest interaction
• Strong interpersonal and customer service approach
• Reading and writing abilities to maintain logs and records
• Excellent organizational skills with attention to detail
• Aiming to ensure overall guest satisfaction throughout the stay and services

Responsibilities

• Welcome and acknowledge arriving guests in a courteous manner
• Transport luggage to and from guest rooms
• Secure, tag and store luggage at guest requests
• Direct guests to hotel staff for food, laundry, concierge, or housekeeping needs
• Respond promptly to guest complaints and inform supervisor of major issues
• Promote hotel facilities and local attractions to guests
• Adhere to uniform and grooming standards
• Perform other duties as requested by management

Skills

Verbal communication

Interpersonal skills

Reading & writing

Organizational skills

Guest satisfaction

Job description

We're People People. Are you?

We're Sonesta International Hotels-the 8th largest hotel company in the U.S. (and growing fast ).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be.

But here's the thing-we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect-delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Bell Person sets the tone for Sonesta's mission of "Wowing" our guests with Amazing Moments. The role's primary responsibility is to assist arriving and departing guests in transporting luggage to and from guest rooms. The Bell Attendant must respond to guests' requests in a prompt, courteous and professional manner. The ideal candidate has a passion for hospitality and going beyond for our guests.

What you'll be doing

Work Environment:

• Must be able work in a fast-paced environment.
• Guest-facing position working throughout the hotel (lobby, elevators, guest room corridors and guest rooms).
• Will be required to work outside to transport luggage to and from vehicles.

Physical Demands:

• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Must be able to push and pull carts weighing up to 250 lbs.
• Frequent bending, stooping and kneeling.
• Ability to stand during entire shift.

Expected Hours of Work:

• Must be flexible to work variable days of the week to include weekends and holidays.
• Must be flexible to work variable shifts (days, nights, overnights).
• Ten to twelve hour shifts sometimes required.

Education and Experience:

• Previous hotel experience, or retail customer service preferred.

Principle duties and responsibilities (Essential Functions) include:

• Welcome and acknowledge all arriving guests in a courteous and professional manner.
• Transport luggage to and from guest rooms.
• Secure, tag and store luggage at guest's request.
• Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Promote hotel facilities, outlets, and services to guests and provide information to guests regarding local attractions and activities.
• Treat requests with professionalism, tact, and a courteous manner.
• Adhere to uniform and grooming standards.
• Perform other duties as requested by management

Qualifications and Skills:

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills, including dealing with difficult guests.
• Reading and writing abilities to complete departmental records and logs.
• Excellent organizational skills and attention to detail.
• Ensure overall guest satisfaction.

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here's a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you'll want to use these )
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.