Bell Attendant

Sonesta International Hotels; Chicago (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Pension

Legal Services

Maternity Leave

Parental Leave

Job summary

Sonesta International Hotels in Chicago is seeking a Bell Attendant to set the tone for guest experiences by transporting and storing luggage to and from rooms. You will engage with guests, promote hotel services, and assist with miscellaneous duties to ensure smooth operations.

The role requires excellent communication and customer service, strong organizational skills, and a guest-first mindset. A comprehensive benefits package is offered, with competitive pay in a hospitality-driven

Qualifications

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills including dealing with difficult guests.
• Excellent organizational skills and attention to detail.

Responsibilities

• Deliver guest room packages and room drops promptly and professionally.
• Explain hotel facilities, outlets, and services to guests and provide information on local attractions and activities.
• Respond appropriately to guest complaints; inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Perform other duties as assigned including handling dry cleaning, delivering laundry or guest mail/messages, and responding to special requests.

Skills

Verbal Communication

Interpersonal Skills

Customer Service

Organizational Skills

Job description

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ).

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What This Role Is All About

The Bell Attendant sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. Transporting and storing luggage to and from guest rooms.

What You’ll Be Doing

Principle duties and responsibilities (Essential Functions) include:

• Deliver guest room packages and room drops as needed in a timely and professional manor.
• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company, delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.
• Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company, delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.

Qualifications And Skills

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills including dealing with difficult guests.
• Excellent organizational skills and attention to detail.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time

Anticipated Pay Range & Additional Job Information

Additional Job Information/Anticipated Pay Range

Pay range $15.00 - $15.75

Pay rate outlined follows contract requirements.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. Employees are offered a variety of benefits including:

• Medical and Dental Insurance
• Paid Vacation and Sick Days
• Paid Holidays
• Pension
• Legal Services
• Maternity and Parental Leave

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.