Door Attendant

Sonesta Hotels International Corporation in; Chicago (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Paid Vacation and Sick Days

Paid Holidays

Pension

Legal Services

Maternity and Parental Leave

Job summary

Sonesta International Hotels is seeking a friendly Door Attendant to welcome guests, assist with entering and exiting the property, and help with luggage as needed across our Chicago hotels.

In this role you will greet guests, explain and promote hotel facilities and services, coordinate transportation, and ensure a seamless arrival and departure experience, with pay ranging from $15.00 to $15.75 per hour.

Qualifications

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills including dealing with difficult guests.
• Excellent organizational skills and attention to detail.

Responsibilities

• Greet guests.
• Open doors and assist guests/visitors entering and leaving property.
• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
• Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval.
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions.
• Arrange transportation for guests/visitors, and record advance transportation request as needed.
• Communicate parking procedures to guests/visitors.

Skills

Verbal communication

Customer service

Interpersonal skills

Job description

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Door Attendant sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. Assist incoming and outgoing guests in entering/exiting the hotel and storing luggage on occasion.

What you’ll be doing

Principle duties and responsibilities (Essential Functions) include:

• Greet guests.
• Open doors and assist guests/visitors entering and leaving property.
• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
• Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval.
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions.
• Arrange transportation for guests/visitors, and record advance transportation request as needed.
• Communicate parking procedures to guests/visitors.

Qualifications and Skills

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills including dealing with difficult guests.
• Excellent organizational skills and attention to detail.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time

Anticipated Pay Range & Additional Job Information

Additional Job Information/Anticipated Pay Range

Pay range $15.00 - $15.75

Pay rate outlined follows contract requirements.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. Employees are offered a variety of benefits including:

• Medical and Dental Insurance
• Paid Vacation and Sick Days
• Paid Holidays
• Pension
• Legal Services
• Maternity and Parental Leave

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.