Crisis Support Specialist

Greater Nashua Mental Health Center; Nashua (NH); Hybrid; USD 25,485 - 36,093; Full time

Benefits offered by this job

Health insurance plans

Flexible Spending Account

Dental Insurance

Vision Insurance

Generous Earned Time Off

Tuition Reimbursement

Job summary

A mental health service provider in Nashua is seeking a Crisis Support Specialist to provide both administrative support and deploy to assist clients in need. This role involves a mix of office duties such as updating records and scheduling, as well as direct community engagement during crises. Ideal candidates should have strong organizational skills, effective communication abilities, and a background in psychology or human services. This position offers a competitive hourly wage and various employee benefits.

Qualifications

• 1 to 2 years of related work experience required.
• Must possess a valid driver’s license and automobile with liability insurance.
• Excellent communication and interpersonal skills are critical.

Responsibilities

• Provide administrative support to the Emergency Services team during deployments.
• Respond to crises and assess client needs.
• Ensure operational readiness and safety checks of the building.

Skills

Organizational skills

Communication skills

Collaboration skills

Ability to multitask

Computer experience

Education

High School Diploma or GED

Bachelor’s Degree in Psychology or related field

Tools

Microsoft Office

Job description

Greater Nashua Mental Health is looking for a Crisis Support Specialist to join our Emergency Services team! The Crisis Support Specialist is divided between providing administrative support during deployments and at times, deploying to the community where other team members are unavailable to do so. When deploying to the community, the CSS does so alongside ES clinicians and Peers and respond to client crises and facilitate client evaluation. When office based, provides administrative support to ES team during deployments, such as opening clients up to services, updating clinical record, gathering important insurance data, etc. Completes other administrative tasks such as scheduling of urgent care appointments, building security checks, managing ES phoneline. Provides supervision and supports to clients in the crisis apartments for brief periods to allow relief and deployment of other ES Staff.

Responsibilities

• Provide administrative support to ES team prior to, during, and post deployment which includes updating charts in the EMH, gathering insurance information, coordinating deployments with the Access Point, law enforcement, and the deployment team.
• Completes other administrative tasks such as scheduling urgent care appointments, hospital discharges, tracking client admits and discharges, collaborating with local Emergency Departments about possible admits or discharges, etc.
• Respond to the ES Support Line and collaborating with Agency On-Call systems as well as community partners such as hospitals and police.
• Complete tasks maintain operational readiness such as routine safety sweeps of the building, routine upkeep of agency vehicle, light cleaning and maintenance of apartments and work spaces, etc.
• Assist in apartment admissions and discharges as needed
• Monitor and support clients in the apartments for brief periods of time to allow for deployment and relief of ES staff.
• Supports office based or community-based deployments or urgent care appointments, where a peer or clinician are absent or unavailable.
• Provides onsite risk assessment and crisis engagement and facilitates crisis evaluation between client and telehealth clinician as well as follow ups.
• Assists and supports building safety checks, inventories, and assigned operational readiness tasks to ensure ES teams are able to efficiently deploy to community.
• Complete special projects, administrative or operational tasks as assigned.

Qualifications

• High School Diploma or GED equivalent required. Bachelor’s Degree in Psychology, Human Services, Communication, etc. is preferred
• 1 to 2 years related work experience
• Must have organizational, written, and verbal skills
• Basic computer experience
• Successful candidates will be organized self-starters who enjoy working in a fast-paced, dynamic environment
• Knowledge of Microsoft Office products (Email, Word, EXCEL)
• Strong collaborating skills, and an ability to work effectively both independently and as part of a team
• Comfortable in a fast-paced environment with frequent deadlines; high energy, self-motivated and proactive
• Excellent communication and interpersonal skills
• Ability to start and stop tasks quickly but to ensure that all tasks are completed in a reasonable time frame
• Ability to multitask, and be flexible with regard to workload and assignments
• Ability to provide basic risk assessments
• Ability to exercise judgment
• Must possess a valid driver’s license and automobile with liability insurance in the amount required by agency policy

Why Join Us

• Choice of 2 health insurance plans
• Health Reimbursement Arrangement
• Health Plan Opt Out Benefit
• Health Savings Account
• Flexible Spending Account
• Dental Insurance
• Vision Insurance
• Group Life and AD&D Insurance
• Short and Long Term Disability
• Accident & Critical Illness Insurances
• 403b Retirement Plan with Agency Match
• Employee Assistance Plan
• Generous Earned Time Off
• Paid Extended Sick Time
• 10 Paid Holidays + your birthday!
• Bereavement Leave
• Tuition Reimbursement
• Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program

Greater Nashua Mental Health is an Equal Opportunity Employer

Salary Description: $18.50-$26.20 per hour