Assistant Program Coordinator

Crossroads Inc; Phoenix (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision and life

Paid time off

Tuition Reimbursement

Job summary

Crossroads in Phoenix seeks an Assistant Program Coordinator to support the Program Coordinator in facility operations and client services. You will handle intake, orientation, office duties, and documentation while guiding staff and ensuring compliance with regulations.

The role requires strong communication and organizational skills, experience in behavioral health, and the ability to manage multiple tasks in a fast-paced setting.

Qualifications

• Direct service experience in behavioral health or related field preferred.
• Strong written and verbal communication skills; ability to interact with diverse audiences.
• Ability to maintain organization, meet deadlines, and handle confidential information.
• Familiarity with medications management and intake processes is a plus.

Responsibilities

• Assist with all aspects of Program Coordinator duties including intake and orientation.
• Open office, manage phones, deliver messages, mail tasks.
• Prepare routine correspondence, copies, and filing.
• Assist in delegation of tasks to staff.
• Support BHT with training and guidance.
• Maintain and distribute documentation to night staff.
• Assist in self-administration of medication and supervise medication logs.
• Monitor client meeting cards and contacts with sponsors/probation officers.
• Explain program requirements and resident rules.
• Provide facility tours and sessions for referring agencies and clients.
• Assist clients with government assistance applications and referrals.
• Ensure compliance with policies and licensure; monitor regulatory rules.
• Oversee shift reports, rounds, and client presence.
• Chaperone clients to offsite appointments.
• Perform other duties as required.

Skills

Communication skills

Documentation

Interpersonal skills

Customer service

Education

High school diploma or GED

1-2 years related experience

Peer Recovery Support Specialist credential preferred

Tools

Microsoft Office

EMR knowledge

Job description

Job Title: Assistant
Program Coordinator FLSA: Non-Exempt

Reports To: Program Coordinator Status: Full-Time

Last Update: 8/20/2024

Company Summary:

Crossroads is an Arizona Department of Health Services licensed substance abuse treatment provider with proven expertise in serving men, women, and Veterans with Substance Use Disorder through the provision of high quality, successful, and affordable Residential and outpatient recovery programs.

Due to federal contracts the following items are prohibited: Medical/Recreational marijuana, current parole, or probation.

Job Summary: The Assistant Program Coordinator (APC) supports and assists the Program Coordinator in all facility functions and client services.

Supervisory Responsibilities:

• None

Essential Functions:

• Assist with all aspects of Program Coordinator duties including but not limited to intake and orientation.
• Open office, manage office phones, prioritize, and deliver messages, sort, and deliver mail.
• Compose and type routine correspondence, make copies, and file material, as needed.
• Assist Program Coordinator in delegation of tasks to employees.
• Support Behavioral Health Technician (BHT) with training and assistance to enhance job performance.
• Maintain and distribute documentation, files, and pertinent information to night staff.
• Assist in the self-administration of medication and supervise medication log maintenance and filing.
• Monitor client meeting cards and make phone or personal contact with sponsors and probation officers.
• Discuss issues regarding program requirements, including community guidelines and resident rules.
• Provide facility tours and informational sessions to referring agencies and prospective clients.
• Assist clients in completing applications for government assistance, and referrals to independent agencies.
• Observe and enforce internal policies and procedures and behavioral health licensure, local, state, and federal rules, and regulations.
• Oversees all shift reports, rounds, and all clients currently on and off property.
• Chaperoning client to and from offsite appointments.
• Performs other duties, as required.

Qualifications:

• Must meet Arizona Department of Health Services personnel member requirements of: at least 21 years old; or licensed or certified under A.R.S. Title 32 and providing services within the personnel member's scope of practice.
• Current CPR/First Aid/Narcan training.
• Current and annual negative TB Test.
• Current and valid Fingerprint Clearance Card.
• Clean Motor Vehicle Record (MVR) check performed annually and upon hire, preferred.
• Successfully pass a background check and an Arizona Department of Health Services Adult Protective Services check.

Knowledge, Skills, and Abilities:

• Direct service provision experience and a working knowledge of addiction, recovery, and twelve step programs preferred.
• Well-developed written and verbal communication skills and ability to interact effectively with internal and external audiences.
• Must be creative, maintain high ethical standards and demonstrate sound judgment, problem solving skills, and strong organizational skills.
• Computer applications/Microsoft Office/EMR knowledge preferred.

Education & Experience:

• Minimum of High school diploma or GED required.
• 1-2 years related experience and/or training or equivalent combination of education and experience required.
• Peer Recovery Support Specialist credential preferred.

Work Environment:

• Fast paced Behavioral Health Residential setting.
• Primarily indoors, however, some outdoor
  work may be requested.

Physical Demands:

• While performing job duties, the employee is regularly required to sit and speak or hear. The employee is occasionally required to stand, walk, use hands to handle or feel, reach hands and arms, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds and seldom lift and/or move >100 pounds. Specific vision abilities required by this job include color vision, depth perception, and ability to adjust focus.

Shift Requirements:

• Days, nights, weekends, and holidays.

Travel:

• Valid AZ Driver's License or current state ID card.
• May include travel between sites and other locations.
• Local and statewide travel when requested or required.

EEO:

• Crossroads is committed to providing a workplace free from harassment and discrimination. We believe all applicants and employees should be treated equally without regard to an individual's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors.

ADA Acknowledgement:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Benefits:

401(k) with matching of up to 4%

Company paid premiums for the full-time employee for Medical, Dental, Vision and Life Insurance

Supplemental Life Insurance and short-term disability

Paid time off

Tuition Reimbursement

If you require alternative methods of application or screening, you must approach the employer directly to request this.

This posting will remain open until filled and for a minimum of 7 days.