Behavioral Health Patient Access Specialist

Highmark Health; Pittsburgh (Allegheny County); On-site; USD 34,000 - 45,000; Full time

Job summary

Highmark Health, serving Allegheny Health Network in Pittsburgh, seeks a Patient Access representative to schedule, preregister, verify benefits, and estimate patient financial responsibilities. You will communicate clearly with patients and families to explain processes and expected costs while ensuring accurate data submission.

In this role, you will coordinate with physicians, payors, and care teams to obtain authorizations, manage referrals, and support financial clearance and collections in

Qualifications

• Requires high school diploma or GED or equivalent; 0–3 months related experience preferred.
• Experience in medical/financial services or customer service is advantageous.

Responsibilities

• Performs scheduling and preregistration with accurate demographic data.
• Verifies insurance information and determines authorization/referral requirements.
• Calculates patient financial responsibilities and conducts post‑payment transactions in ADT system.
• Delivers positive patient experience and maintains relationships with patients, physicians, and external contacts.
• Maintains productivity and adheres to organizational policies and training requirements.
• Performs other duties as assigned.

Skills

Scheduling

Pre-registration

Insurance verification

Financial clearance

Authorization & referrals

Patient communication

Data accuracy

Customer service

Education

High school diploma or GED

Tools

ADT system

Electronic verification system

Payor portal

Job description

Highmark Health, serving Allegheny Health Network in Pittsburgh, seeks a Patient Access representative to schedule, preregister, verify benefits, and estimate patient financial responsibilities. You will communicate clearly with patients and families to explain processes and expected costs while ensuring accurate data submission.

In this role, you will coordinate with physicians, payors, and care teams to obtain authorizations, manage referrals, and support financial clearance and collections in