Behavioral Health Patient Access Scheduler

Community Health Centers of the Rutland Region; Rutland (VT); On-site; USD 51,148,000 - 77,108,000; Full time

Benefits offered by this job

Work Life Balance

Generous Time Off

Medical, dental, and vision insurance

Health savings account

403(b) retirement plan with employer 2

Job summary

Community Health Centers of the Rutland Region in Rutland, VT, seeks a Behavioral Health Patient Access Scheduler to provide clerical support ensuring patients are scheduled, registered and ready for care in a friendly, timely manner.

The role involves answering calls with excellent service, scheduling per protocol, scanning documents into the EMR, and coordinating with practices to keep data accurate and accessible.

Qualifications

• High School diploma or equivalent; college degree preferred.
• Experience in a healthcare setting (minimum 2 years).
• Ability to learn quickly and adapt to change.
• Strong patient confidentiality and professional conduct.

Responsibilities

• Answer calls with excellent customer service.
• Schedule patients per algorithm and use nurse triage when needed.
• Scan paperwork into EMR.
• Ensure data items are accessible in EMR and correctly located.
• Provide directory information to internal and external inquirers.
• Maintain professionalism at all times.
• Know department services and offerings.
• Perform other duties as required.

Skills

High School diploma

Microsoft Office

EHR Skills

Healthcare experience

Adapt to change

Punctuality

Productivity metrics

Policy knowledge

Calm under pressure

Decision making

Record interpretation

Patient confidentiality

Education

High School Diploma or equivalent

College degree preferred or equivalent

Tools

Microsoft Office Suite

Electronic Health Records (EMR/EHR)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Behavioral Health Patient Access Scheduler

Rutland, VT, US

6 days ago Requisition ID: 2007

Salary Range: $17.85 To $26.91 Annually

COMMUNITY HEALTH:

Community Health is a primary care network that provides nationally-recognized programs, a focus on wellness, dental, behavioral health and pediatric specialties, walk-in Express Care, a culture of community and quality health care that almost everyone, insured or uninsured, has come to depend on. As an equal opportunity employer, we offer a team-oriented, collaborative work environment for close to 400 employees at eight different locations in Rutland and southern Addison counties.

ABOUT THE ROLE:

The Patient Access Center Specialist will provide clerical and administrative support to ensure patients are scheduled, registered and ready to receive the care they need in a friendly, timely manner.

FUNCTIONS OF THE POSITION:

The Patient Access Center Specialist will provide clerical and administrative support to ensure patients are scheduled, registered and ready to receive the care they need in a friendly, timely manner.

• Answers phone calls with excellent customer service skills.
• Schedules patients within the algorithm designed, and utilizes the nurse triage when necessary.
• Properly scans all appropriate paperwork into the Electronic Medical Record (EMR).
• Works closely with each practice to ensure all data items are accessible and in the correct standard EMR location
• Provides directory information to internal and external inquirers.
• Acts in a professional manner at all times.
• Knowledgeable of all departments and services available in the facility.
• Perform other duties as required.

SKILLS REQUIRED FOR SUCCESS:

• High School diploma required or equivalent; college degree preferred or equivalent education and experience
• Microsoft Office & Electronic Health Record Skills
• Minimum of one (2) years experience in a healthcare setting
• Ability to learn new skills and adapt to change quickly.
• Reports to work on time and as scheduled
• Completes work in accordance with productivity metrics.
• Must be able to provide information regarding office policy and procedure.
• Must be able to manage emergency situations in a calm manner.
• Must have strong decision-making skills.
• Must be able to interpret instructions and prepare records.
• Maintains patient confidentiality.

HOW WE SUPPORT YOU:

• Work Life Balance
• Generous Time Off
• Medical, dental, and vision insurance.
• Health savings account option.
• Robust 403 (b) retirement savings plan, with employer match and 100% vesting schedule.