Behavioral Health -Patient Access Center Referrals - MA

Community Health Centers of the Rutland Region; Rutland (VT); On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

Work life balance

Generous PTO

Health, dental, vision insurance

HSA option

403(b) employer match

Job summary

Community Health Centers of the Rutland Region in Rutland, VT is hiring a Behavioral Health - Patient Access Center Referrals MA. The role handles triage calls, schedules urgent appointments, and processes medication refills within the patient access center’s EMR system.

We welcome Certified or non-certified MAs with at least one year of office experience. The position offers comprehensive benefits and a collaborative, team-oriented work environment at multiple Rutland area locations.

Qualifications

• Certified medical assistant (MA) or non-certified MA accepted.
• Medical Assistant training is a plus.
• One year of professional experience in an office setting preferred.

Responsibilities

• Answer calls with strong customer service.
• Schedule patients per algorithm.
• Serve as clinical resource for scheduling, triage, and refill questions.

Skills

Certified MA

Medical Assistant Training

Office experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Behavioral Health -Patient Access Center Referrals - MA

Rutland, VT, US

Salary Range: $20.03 To $31.67 Hourly

COMMUNITY HEALTH:

Community Health is a primary care network that provides nationally-recognized programs, a focus on wellness, dental, behavioral health and pediatric specialties, walk-in Express Care, a culture of community and quality health care that almost everyone, insured or uninsured, has come to depend on. As an equal opportunity employer, we offer a team-oriented, collaborative work environment for close to 400 employees at eight different locations in Rutland and southern Addison counties.

ABOUT THE ROLE:

The Patient Access Center Specialist-MA will be the clinical resource for triage calls, answer clinical questions within the scope of their position, prepare medication refills, assist with scheduling urgent specialist appointments and perform other duties as required.

FUNCTIONS OF THE POSITION:

• Answers phone calls with excellent customer service skills.
• Schedules patients within the algorithm designed.
• Serves as the clinical resource for any scheduling, triage and prescription refill questions within the patient access center.
• Take first call for triage and refill related questions.
• Properly scans all appropriate paperwork into the Electronic Medical Record (EMR).
• Works closely with each practice to ensure all data items are accessible and in the correct standard within the patient EMR.
• Provides directory information to internal and external inquirers.
• Acts in a professional manner at all times.
• Knowledgeable of all departments and services available in the facility.
• Perform other duties as required.

SKILLS REQUIRED FOR SUCCESS:

• We will accept Certified MA or non-certified MA.
• Medical Assistant Training is a plus.
• One year of professional experience preferred, preferably in an office setting.

HOW WE SUPPORT YOU:

• Work Life Balance
• Generous Time Off
• Medical, dental, and vision insurance.
• Health savings account option.
• Robust 403 (b) retirement savings plan, with employer match and 100% vesting schedule.