Patient Services Representative

Community Health Centers of Burlington; South Burlington (VT); On-site; USD 44,000 - 53,000; Full time

Benefits offered by this job

Flexible Spending Accounts

Dental and Vision coverage

Life and Disability Insurance

401K with company match

Continuing Education funds

Paid time off

Eight paid holidays

Employee Assistance Program

Job summary

Community Health Centers of Burlington is seeking a Patient Services Representative in South Burlington, VT. The role delivers high-quality customer service to patients, co-workers, and visitors, coordinating pre- and post-visit planning and patient outreach.

You will manage panel activities, facilitate home visits, and assist with patient registration and referrals to CHC services. The position is full-time with hourly wages from $21.00 to $25.59.

Qualifications

• HighSchoolDiploma or GED is required or preferred.
• Excellent customer service skills and conflict handling.
• Strong data entry and MS Office (Word, Excel, Outlook) skills.
• Clear communication and active listening abilities.

Responsibilities

• Provide high-quality customer service to patients, co-workers, and visitors.
• Handle pre- and post-visit planning and patient outreach.
• Assist with panel management and home visit coordination.
• Support patient registration and coordination with clinical staff.
• Refer patients to CHC services or departments as needed.

Skills

Customer service

Communication

Data entry

Microsoft Office

Scheduling systems

Education

High School Diploma or GED

Tools

Scheduling software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time South Burlington, VT, US

16 days ago Requisition ID: 1618

Salary Range: $21.00 To $25.59 Hourly

The Patient Services Representative is responsible for providing high-quality customer service to patients, co-workers, and all visitors to CHC. Pre- and post-visit planning, patient outreach, panel management, coordination and facilitation of home visits, efficiently managing clinical patient flow including patient registration, coordinating with clinical staff, answering patient questions, and/or referring patients to other CHC services or departments. This position will be at our Good Health Clinic.

A) Education & Experience:

• HighSchoolDiplomaorGED
• Prior experience in a related field preferred
• High-levelcustomerserviceskills, including theabilitytomaintainaneventoneinthefaceofconflict.
• Goodcomputerskills, including accurate data entry and the ability to use Microsoft Office products, including Word, Excel, and Outlook,aswellaselectronicschedulingsystems.
• Abilitytoconveydetailedinformationclearly,ensuringothersunderstand.
• Abilitytogivefullattentiontowhatothersaresaying,tounderstandthepointsbeingmade,andtoaskappropriateclarifyingquestions.
• Abilitytoself-motivate,attendtoandretaindetail,andprioritize/re-prioritizewithminimum supervision.
• Abilitytohandleafast-pacedandchangingenvironment.
• Willingnesstowork inavarietyoflocations and service lines forshiftsasneeded.

CHCB employees enjoy comprehensive benefits including:

• Flexible Spending Accounts
• Excellent Dental and Vision coverage
• Comprehensive Life and Disability Insurance benefits
• 401K with contribution of 3% after one year of service
• Continuing Education funds for licensed applicable roles
• Combined time off
• Eight paid annual holidays (six fixed, two floating)
• Employee Assistance Program available to all household members