Behavioral Health Operations & Training Specialist

Quality Moments LLC; Trotwood (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

Quality Moments Behavioral Health Services is seeking an Operations Specialist - Internal to oversee onboarding, training, coaching, and documentation oversight across multiple facilities. This role emphasizes staff development, client care coordination, and ensuring regulatory and agency policy compliance.

The position supports intake workflows, service coordination, and quality improvement, reporting to the District Manager.

Qualifications

• Preferred 3–5 years of experience in behavioral health, case management, social services, staff training, or related operations; supervisory or coaching experience strongly preferred.
• Strong organizational, time-management, and communication skills; ability to manage multiple priorities.
• Comfort with EHR systems, digital learning tools, and modern training methods; commitment to ongoing professional development.

Responsibilities

• Staff onboarding, training, and development across assigned sites.
• Support intake, service coordination, and client forms in collaboration with staff.
• Monitor service delivery and compliance with policies, HIPAA, and regulatory requirements.
• Provide hands-on guidance, coaching, and problem-solving to staff; ensure quality and continuity of care.

Skills

Staff training

Coaching

Organizational skills

Problem-solving

Communication

Tools

EHR systems

Digital learning tools

Job description

Quality Moments Behavioral Health Services is seeking an Operations Specialist - Internal to oversee onboarding, training, coaching, and documentation oversight across multiple facilities. This role emphasizes staff development, client care coordination, and ensuring regulatory and agency policy compliance.

The position supports intake workflows, service coordination, and quality improvement, reporting to the District Manager.