Behavioral Health Operations & Training Specialist

Quality Moments LLC; Toledo (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

QUALITY MOMENTS BEHAVIORAL HEALTH SERVICES seeks an Operations Specialist - Internal to lead onboarding, training, and coaching across assigned facilities. You will coordinate client care, intake, and insurance workflows while ensuring service quality and staff accountability.

In this role, you will monitor compliance with HIPAA, CARF, and Ohio requirements, support district leadership, and occasionally provide direct client care within your scope. Travel to sites is required.

Qualifications

• Preferred 3–5 years of experience in behavioral health, case management, or related operations.
• Experience with staff training, supervision, and coaching is strongly preferred.
• Ability to manage multiple priorities and travel among locations.

Responsibilities

• Onboard, train, coach, and document staff onboarding across sites.
• Coordinate client care, intake, forms, and insurance workflows.
• Monitor compliance with HIPAA, CARF, and Ohio requirements.
• Provide direct, person-centered behavioral health services as needed within scope.

Skills

Staff training

Coaching

Communication

Regulatory compliance

Organizational skills

Travel capability

Tools

EHR systems

Job description

QUALITY MOMENTS BEHAVIORAL HEALTH SERVICES seeks an Operations Specialist - Internal to lead onboarding, training, and coaching across assigned facilities. You will coordinate client care, intake, and insurance workflows while ensuring service quality and staff accountability.

In this role, you will monitor compliance with HIPAA, CARF, and Ohio requirements, support district leadership, and occasionally provide direct client care within your scope. Travel to sites is required.