Operations Specialist - West District - Internal Posting

Quality Moments LLC; Ohio; Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

Quality Moments Behavioral Health Services (OH) is seeking an Operations Specialist - Internal to oversee onboarding, training, coaching, and documentation across assigned sites. You will promote person-centered care, staff accountability, regulatory compliance, and continuous improvement, coordinating with HR, clinical leadership, and site teams to ensure smooth operations and service quality.

This role requires hands-on leadership, strong communication, and the ability to monitor training

Qualifications

• Experience coordinating onboarding and staff training in behavioral health.
• Familiar with EHR systems and documentation workflows.
• Ability to monitor compliance and support quality improvement.
• Strong collaboration with HR, clinicians, and facility partners.

Responsabilités

• Staff onboarding, training and development across assigned sites.
• Provide coaching, field support, and performance feedback.
• Oversee documentation accuracy and adherence to policies.

Connaissances

Onboarding

Training & development

Coaching

Documentation

Client care coordination

Regulatory compliance

Outils

Electronic Health Records (EHR)

Description du poste

QUALITY MOMENTS BEHAVIORAL HEALTH SERVICES

OPERATIONS SPECIALIST - INTERNAL

Job Description

Reports To: Sylvia Martinez
Work Setting: Assigned facilities and agency locations

Position Summary

• Working under the direction of the District Manager/Asst District Manager, this position provides hands‑on onboarding, training, coaching, documentation oversight, and client care coordination across assigned sites.
• The Operations Specialist promotes person-centered care, staff accountability, regulatory compliance, and continuous improvement.

Key Responsibilities

1. Staff Onboarding, Training & Development

• Partner with Human Resources and district leadership to coordinate new-hire orientation, first-day support, site onboarding, and role‑specific training.
• Train employees on agency policies, workflows, electronic health record (EHR) documentation, service expectations, and approved procedures.
• Provide ongoing field coaching, refresher training, and practical guidance to Client Care Specialists and other assigned staff.
• Identify training gaps through observation, audits, staff feedback, and performance trends; recommend improvements to district and clinical leadership.
• Track training completion, evaluate effectiveness, and support compliance with the agency training plan.

2. Client Care & Operational Coordination

• Support intake, service coordination, consent collection, client forms, and insurance-related workflows in collaboration with authorized staff.
• Help staff coordinate behavioral health services with licensed clinicians, clients, families, guardians, and facility partners.
• Monitor client access, follow‑up needs, service continuity, and satisfaction; escalade?