Behavioral Health Operations Leader

Team Ambulance; Memphis, Northern (TN, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Team Mobile Health Care in Memphis, TN seeks an experienced Operations Manager to lead day-to-day operations, ensuring safe, efficient, and compassionate patient care. You will partner across leadership, HR, and clinical teams to sustain regulatory compliance and high-quality service.

The role requires a Bachelor's degree in EMS/Healthcare Management and 5+ years in EMS or related fields, including leadership.

Qualifications

• Leadership and people-management experience in healthcare or related settings.
• Strong communication and interpersonal abilities with a patient-centered approach.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Commitment to compliance, safety standards, and quality patient care.
• Experience coordinating with clinical, operations, and administrative teams.

Responsibilities

• Oversee daily facility and operational activities to ensure efficient service delivery.
• Partner with leaders to support safe, high-quality behavioral health services.
• Monitor staffing, scheduling, attendance, productivity, and coverage.
• Provide leadership, coaching, and accountability to team members.
• Assist with onboarding, training, engagement, and retention initiatives.
• Ensure policy compliance, safety standards, and regulatory requirements.
• Identify operational challenges and implement effective solutions.
• Monitor KPIs and recommend improvement opportunities.
• Support incident response, risk management, and corrective actions.
• Collaborate with HR on employee relations and workforce planning.
• Promote professionalism, teamwork, accountability, respect, and service excellence.
• Participate in leadership meetings and organization-wide improvements.
• Maintain readiness for regulatory surveys and audits.

Skills

Leadership

Problem-solving

Communication

Interpersonal skills

Multi-tasking

Collaboration

Patient safety

Education

Bachelor's degree in EMS/Healthcare Management

Job description

Team Mobile Health Care in Memphis, TN seeks an experienced Operations Manager to lead day-to-day operations, ensuring safe, efficient, and compassionate patient care. You will partner across leadership, HR, and clinical teams to sustain regulatory compliance and high-quality service.

The role requires a Bachelor's degree in EMS/Healthcare Management and 5+ years in EMS or related fields, including leadership.