Manager of Operations - Memphis

TEAM MOBILE HEALTH CARE; Memphis (TN); On-site; USD 70,000 - 95,000; Full time

Job summary

Team Mobile Health Care is seeking an Operations Manager to provide hands-on leadership for day-to-day operations in a behavioral health setting. You will partner with executives, HR, and departments to ensure staffing, compliance, and exceptional patient experience.

The role emphasizes leadership, accountability, and continuous improvement while maintaining readiness for surveys and audits. Candidates should have EMS or related leadership experience and a passion for compassionate care.

Qualifications

• Bachelor’s degree or equivalent in EMS, healthcare management, or related field.
• Minimum five years in EMS or a related field, with at least two years in a leadership role.
• Strong multitasking and time management abilities.
• Ability to work with minimal supervision and sound judgment.
• Demonstrated commitment to high‑quality patient care and safety.

Responsibilities

• Oversee daily facility and operational activities for efficient service delivery.
• Partner with leaders to support safe, high‑quality behavioral health services.
• Monitor staffing, scheduling, attendance, productivity, and coverage.
• Provide leadership, coaching, and accountability to team members.
• Assist with onboarding, training, engagement, and retention initiatives.
• Ensure policy, safety, and regulatory compliance across operations.
• Identify challenges and implement effective solutions.
• Monitor KPIs and drive improvement opportunities.
• Support incident response, risk management, and corrective actions.
• Collaborate with HR on employee relations and workforce needs.
• Promote professionalism, teamwork, and exceptional customer service.
• Participate in leadership meetings and organizational improvement efforts.
• Maintain readiness for regulatory surveys and audits.
• Perform additional operational responsibilities as assigned.

Skills

Leadership

Problem-solving

Communication

Multitasking

Time management

Collaboration across teams

Patient safety

Education

Bachelor’s degree in EMS / Healthcare Management / related field

Job description

Team Mobile Health Care

Lead with Purpose. Drive Excellence. Make an Impact.

Are you a strong operational leader who is passionate about behavioral healthcare and making a difference in the lives of others? We are looking for an experienced and motivated Operations Manager to join our team and help ensure our daily operations support safe, efficient, compassionate, and high-quality patient care.

About the Role

The Operations Manager provides hands‑on leadership and oversight of day‑to‑day operational activities within our health organization. This individual will partner closely with leadership, Human Resources, and other departments to ensure operational excellence, appropriate staffing, regulatory compliance, employee accountability, and exceptional patient experience.

Key Responsibilities

• Oversee daily facility and/or operational activities to ensure efficient service delivery.
• Partner with leaders to support safe, high‑quality behavioral health services.
• Monitor staffing needs, scheduling, attendance, productivity, and operational coverage.
• Provide leadership, coaching, and accountability to assigned team members.
• Assist with employee onboarding, training, engagement, and retention initiatives.
• Ensure employees follow organizational policies, procedures, safety standards, and regulatory requirements.
• Identify operational challenges and implement effective solutions.
• Monitor key performance indicators and recommend opportunities for improvement.
• Support incident response, risk management, and corrective action initiatives.
• Collaborate with Human Resources regarding employee relations, performance management, and workforce needs.
• Promote a culture of professionalism, teamwork, accountability, respect, and exceptional customer service.
• Participate in leadership meetings and organizational improvement initiatives.
• Maintain readiness for regulatory surveys, audits, and compliance reviews.
• Perform additional operational responsibilities as assigned.

What We’re Looking For

• Previous management or operations leadership experience required.
• Behavioral health, healthcare, EMS, transportation, hospital, or related healthcare experience strongly preferred.
• Strong leadership and problem‑solving abilities.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong understanding of employee accountability and performance expectations.
• Ability to collaborate effectively across clinical, operational, and administrative teams.
• Commitment to patient safety, confidentiality, quality, and compassionate care.

Why Join Our Team?

This is more than an operations position—it is an opportunity to help shape the employee and patient experience. You will work alongside a team committed to providing quality behavioral healthcare while building strong operational processes that support our patients, employees, and communities.

If you are ready to lead with purpose, build strong teams, and help drive operational excellence in behavioral healthcare, we want to hear from you.

We are an Equal Opportunity Employer and are committed to creating an inclusive workplace for all employees.

Requirements

• Bachelor’s degree in emergency medical services, Healthcare Management, a related field, or equivalent.
• Minimum of 5 years of experience in EMS or a related field, with at least 2 years in a leadership role.
• Strong multi‑tasking and time management abilities.
• Currently certified as an EMT by the State of Tennessee Department of Public Health Office of Emergency Medical Services.
• Current certification in CPR – Basic Life Support by the American Heart Association or the American Safety and Health Institute.
• Current and active Motor Vehicle Operator’s license.
• Ability to work effectively with minimal supervision, using good judgment and common sense with a thorough understanding of emergency medical care principles.
• Ability to work efficiently and interact constructively and professionally with other employees, partners, public safety personnel, medical staff, and other emergency medical service members.
• Ability to interact effectively and professionally with patients, customers, clients, family members, bystanders and the public in such a manner as to reflect credibly on TMHC.
• Demonstrates a level of skill and ability consistent with the provision of high‑quality patient care.
• The ability to perform effectively as a team leader in patient care situations.
• The ability to perform effectively in public relations and community education functions and deal effectively with members of the medical community and the public in promoting TMHC.
• The ability to lift and maneuver 150 pounds with assistance without difficulty.
• The ability to walk up and down stairs without difficulty and the ability to lift and carry 150 pounds up and down two flights of stairs with assistance without difficulty.
• The ability to sit or stand for long periods.
• The ability to walk one‑quarter of a mile without difficulty and without affecting the immediate performance of job‑related duties.