Behavioral Health Front Desk & Patient Services (PRN)

BayCare Health System; Tampa (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

BayCare Health System in Tampa, FL, is seeking a PRN Behavioral Health Office Representative to support front-office operations at Northside Behavioral Health. You will greet patients, collect and verify registration information, schedule appointments and respond to inquiries, and assist with billing questions and payments.

This role requires at least 1 year of office-related experience and strong customer service, communication, and organizational skills.

Qualifications

• High School diploma or equivalent required.
• At least 1 year of office-related experience.
• Strong customer service and interpersonal skills.
• Excellent written and verbal communication.
• Ability to work independently and as part of a team.
• Strong organizational and clerical abilities.

Responsibilities

• Obtains and updates patient information.
• Schedules appointments and answers patient inquiries; may arrange for additional services.
• Collects and posts payments and assists with patient billing questions.
• Ensures completion of encounter documentation prior to checkout.
• Accepts transfers from other facilities.
• Schedules patients with providers and answers phones.
• Obtains and updates registration information.
• Reviews and confirms registration data for accuracy.
• Monitors cancellations and adjusts daily schedules.
• Reviews daily schedules for capacity with onsite supervisor.
• Greets, registers and checks in patients.

Skills

Customer service

Interpersonal skills

Critical thinking

Written communication

Verbal communication

Teamwork

Organization

Administrative skills

Education

High School Diploma or GED

1 year office-related experience

Job description

BayCare Health System in Tampa, FL, is seeking a PRN Behavioral Health Office Representative to support front-office operations at Northside Behavioral Health. You will greet patients, collect and verify registration information, schedule appointments and respond to inquiries, and assist with billing questions and payments.

This role requires at least 1 year of office-related experience and strong customer service, communication, and organizational skills.