Behavioral Health Office Operations Lead

BEACON BEHAVIORAL SUPPORT SERVICES; Daytona Beach (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Beacon Behavioral Health Partners in Daytona Beach, FL is seeking an Office Manager to coordinate daily outpatient program operations, oversee front office functions, scheduling, and patient communications.

You will work with the Program Director to ensure efficient office workflows, maintain records, support intake and referrals, and help grow patient access while upholding confidentiality and HIPAA standards.

Qualifications

• 2-4 years of administrative, office management, healthcare operations, or front office leadership experience preferred.
• Experience in behavioral health, healthcare, outpatient services, or a medical office setting preferred.
• Experience supporting day-to-day office operations, scheduling, patient communication, and administrative workflows.
• Ability to provide guidance, support, and accountability to administrative or office team members.
• Strong communication, organization, problem-solving, and follow-through skills.

Responsibilities

• Support the Program Director with day-to-day outpatient program operations.
• Oversee front office, administrative, scheduling, and patient-facing workflows.
• Help ensure patients, families, providers, and visitors receive a professional and welcoming experience.
• Coordinate patient scheduling, appointment confirmations, cancellations, and rescheduling processes.
• Monitor daily office activity and help resolve administrative or operational issues as they arise.
• Support intake, admissions, referral coordination, and new patient access workflows as needed.
• Assist with patient check-in, check-out, documentation collection, and general office processes.
• Maintain organized patient, office, and administrative records in accordance with company procedures.
• Support communication between patients, families, clinical team members, providers, and leadership.
• Help train, support, and provide day-to-day guidance to office or administrative team members.
• Assist with hiring, onboarding, scheduling, and performance feedback for administrative team members as assigned.
• Monitor office supplies, equipment, shared spaces, forms, and general office organization.
• Support billing, authorizations, insurance documentation, or related administrative workflows as needed.
• Help track office metrics, administrative tasks, productivity needs, and operational follow-up items.
• Assist the Program Director with reports, spreadsheets, meeting preparation, and special projects.
• Identify workflow gaps or office barriers and recommend practical solutions.
• Support marketing, referral, and new patient growth efforts through timely communication and coordination.
• Help implement operational initiatives, process improvements, and program priorities.
• Ensure confidentiality, HIPAA, documentation, company policy, and regulatory expectations.
• Escalate patient, staff, service, or operational concerns to the Program Director as appropriate.
• Perform other duties as assigned

Skills

Administrative experience

Communication skills

Organization

Education

High school diploma or equivalent

Associate’s or bachelor’s degree preferred

Tools

Scheduling tools

EHR systems

Microsoft Office

Job description

Beacon Behavioral Health Partners in Daytona Beach, FL is seeking an Office Manager to coordinate daily outpatient program operations, oversee front office functions, scheduling, and patient communications.

You will work with the Program Director to ensure efficient office workflows, maintain records, support intake and referrals, and help grow patient access while upholding confidentiality and HIPAA standards.