Behavioral Health Office Operations Lead

Beacon Behavioral Partners; Daytona Beach (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Beacon Behavioral Partners in Daytona Beach, FL is seeking an Office Manager to support daily operations of its outpatient behavioral health program. The role collaborates with the Program Director to ensure efficient office workflows, a professional patient experience, and timely execution of operational priorities.

You will oversee front office tasks, scheduling, patient communication, and records, while providing day-to-day guidance to administrative staff.

Qualifications

• 2–4 years of administrative or front-office leadership experience.
• Experience in behavioral health or outpatient settings.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and discretion with confidential information.

Responsibilities

• Support the Program Director with day-to-day outpatient program operations.
• Oversee front office, scheduling, and patient communications.
• Ensure a welcoming, professional experience for patients and families.
• Coordinate scheduling, confirmations, cancellations, and rescheduling.
• Monitor office activity and resolve administrative issues.
• Assist with intake, referrals, and new patient access workflows.
• Assist with hiring, onboarding, and performance feedback for admin staff.
• Support billing, authorizations, and insurance documentation as needed.
• Prepare reports, spreadsheets, and meeting materials for leadership.
• Identify workflow gaps and propose practical solutions.

Skills

Administrative experience

Healthcare operations knowledge

Strong communication and organization

Education

High school diploma or equivalent

Associate’s or bachelor’s degree preferred

Tools

Scheduling tools

Spreadsheets

Electronic Medical Records (EMR) systems

Job description

Beacon Behavioral Partners in Daytona Beach, FL is seeking an Office Manager to support daily operations of its outpatient behavioral health program. The role collaborates with the Program Director to ensure efficient office workflows, a professional patient experience, and timely execution of operational priorities.

You will oversee front office tasks, scheduling, patient communication, and records, while providing day-to-day guidance to administrative staff.