Behavioral Health Operations Lead — In-Office Scheduling

Beyond-Expectation,-LL; Las Vegas (NV); On-site; USD 30,000 - 39,000; Full time

Job summary

Beyond Expectation – Psychological Services in Las Vegas seeks an experienced Office Manager to lead daily administrative operations, keep provider schedules full, and support patient intake across six operating days.

The role requires medical-office experience, staff supervision, and strong leadership with excellent organization and communication skills in a fast-paced, in-office setting.

Qualifications

• At least two years of medical-office, scheduling, or healthcare-operations experience.
• Direct experience supervising front-office or scheduling staff.
• Experience managing high-volume scheduling and multiple provider calendars.
• Strong leadership, organization, communication, and problem-solving skills.
• Working knowledge of Medicare, Medicaid, commercial insurance, and patient-billing basics.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Lead front-office staff, workflow, training, accountability, and coverage.
• Maintain Monday–Saturday office-support coverage from opening through closing.
• Monitor provider schedules daily and actively fill cancellations and open slots.
• Maintain waitlists and improve provider utilization and patient access.
• Oversee inquiry, intake, scheduling, portal, and appointment-request workflows.
• Track no-shows, cancellations, schedule efficiency, and operational performance.
• Coordinate insurance-verification and billing-support workflows.
• Resolve patient, provider, and staff concerns promptly and professionally.
• Maintain organized supplies, equipment, records, and a HIPAA-conscious office environment.
• Use SimplePractice or a comparable EHR for scheduling, tracking, and reporting.

Skills

Leadership

Organization

Communication

Problem-solving

Staff supervision

Scheduling

HIPAA compliance

Tools

SimplePractice

Scheduling software

Job description

Beyond Expectation – Psychological Services in Las Vegas seeks an experienced Office Manager to lead daily administrative operations, keep provider schedules full, and support patient intake across six operating days.

The role requires medical-office experience, staff supervision, and strong leadership with excellent organization and communication skills in a fast-paced, in-office setting.