Behavioral Health Intake & Referrals Coordinator

Nationwide Children's Hospital; Columbus (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Nationwide Children’s Hospital in Columbus, OH seeks a Behavioral Health Resources Coordinator to coordinate and assist in providing Behavioral Health resources and services to clients.

The role requires a Bachelor's degree in psychology, social work or related field, and experience in behavioral health or customer service. Strong customer service, data entry and computer skills are essential; EPIC experience is preferred.

Qualifications

• Bachelor's Degree in psychology, social work or related field is required.
• Behavioral health or customer service experience is required.
• Strong customer service and data entry skills are needed.

Responsibilities

• Assist families in determining needed resources and scheduling.
• Answers questions and concerns of families and provides service referrals and scheduling.
• Gathers referral and pre-admission information and completes all pre-admission data entry.
• Identifies emergent or complex cases and seeks clinical review prior to finalizing the referral.
• Collaborates with interdisciplinary teams to ensure efficient resource and scheduling services.
• Utilize Electronic Medical Record and Scheduling software to assess the demand for services and the ability of current service capacities to meet the community’s needs.
• Maintains confidentiality of all clinical and administrative information consistent with agency policy.

Skills

Customer service

Process improvement

Data entry

Advanced computer skills

EPIC

Education

Bachelor’s Degree in psychology, social work or related field

Tools

NCHBH system

Job description

Nationwide Children’s Hospital in Columbus, OH seeks a Behavioral Health Resources Coordinator to coordinate and assist in providing Behavioral Health resources and services to clients.

The role requires a Bachelor's degree in psychology, social work or related field, and experience in behavioral health or customer service. Strong customer service, data entry and computer skills are essential; EPIC experience is preferred.