Behavioral Health Intake Coordinator - Central Scheduling

Nationwide Children's Hospital; North Carolina; On-site; USD 42,000 - 56,000; Full time

Job summary

Nationwide Children’s Hospital coordinates and assists in providing Behavioral Health resources and services to clients within the patient care continuum.

The role involves screening and triaging to determine needed resources, answering family questions, and arranging referrals and scheduling while maintaining strict confidentiality of clinical information.

Qualifications

• Bachelor’s degree in psychology, social work or related field.
• Behavioral health or customer service experience required.
• Strong customer service, data entry, and computer skills.

Responsibilities

• Assists families in determining needed resources and services through a screening and triage process.
• Answers questions and concerns of families and provides service referrals and scheduling.
• Gathers referral and pre-admission information and completes all pre-admission data entry.
• Identifies emergent or complex cases and seeks clinical review prior to finalizing the referral.
• Collaborates with interdisciplinary teams to ensure efficient resource and scheduling services.
• Utilize Electronic Medical Record and Scheduling software to assess the demand for services and the ability of current service capacities to meet the community’s needs.
• Maintains confidentiality of all clinical and administrative information consistent with agency policy.

Skills

Customer service

Process improvement

Data entry

Advanced computer skills

Education

Bachelor’s Degree in psychology, social work or related field

Tools

EPIC

NCHBH system

Job description

Overview:

Valid Ohio driver’s license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children’s Hospital and must maintain qualification of insurance guidelines.

Job Description Summary:

Coordinates and assists in the provision of Behavioral Health resources and services to clients.

Job Description:

Essential Functions:

• Assists families in determining needed resources and services through a screening and triage process.
• Answers questions and concerns of families and provides service referrals and scheduling.
• Gathers referral and pre-admission information and completes all pre-admission data entry.
• Identifies emergent or complex cases and seeks clinical review prior to finalizing the referral.
• Collaborates with interdisciplinary teams to ensure efficient resource and scheduling services.
• Utilize Electronic Medical Record and Scheduling software to assess the demand for services and the ability of current service capacities to meet the community’s needs.
• Maintains confidentiality of all clinical and administrative information consistent with agency policy.

Education Requirement:

Bachelor’s Degree in psychology, social work or related field, required.

Licensure Requirement:

(not specified)

Certifications:

(not specified)

Skills:

• Strong skills in customer service, process improvement, data entry, and advanced computer skills, required.
• Proficiency with EPIC and the NCHBH system,preferred.

Experience:

Behavioral health or customer service experience, required.

Physical Requirements:

OCCASIONALLY: Bend/twist, Climb stairs/ladder, Flexing/extending of neck, Lifting / Carrying: 0-10 lbs, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Squat/kneel

FREQUENTLY: Standing, Walking

CONTINUOUSLY: Audible speech, Color vision, Computer skills, Decision Making, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting

Additional Physical Requirements performed but not listed above:

(not specified)

“The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet”