Behavioral Health Intake Coordinator - Central Scheduling

Nationwide Children's Hospital; Columbus (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Nationwide Children’s Hospital in Columbus, OH seeks a Behavioral Health Resources Coordinator to coordinate and assist in providing Behavioral Health resources and services to clients.

The role requires a Bachelor's degree in psychology, social work or related field, and experience in behavioral health or customer service. Strong customer service, data entry and computer skills are essential; EPIC experience is preferred.

Qualifications

• Bachelor's Degree in psychology, social work or related field is required.
• Behavioral health or customer service experience is required.
• Strong customer service and data entry skills are needed.

Responsibilities

• Assist families in determining needed resources and scheduling.
• Answers questions and concerns of families and provides service referrals and scheduling.
• Gathers referral and pre-admission information and completes all pre-admission data entry.
• Identifies emergent or complex cases and seeks clinical review prior to finalizing the referral.
• Collaborates with interdisciplinary teams to ensure efficient resource and scheduling services.
• Utilize Electronic Medical Record and Scheduling software to assess the demand for services and the ability of current service capacities to meet the community’s needs.
• Maintains confidentiality of all clinical and administrative information consistent with agency policy.

Skills

Customer service

Process improvement

Data entry

Advanced computer skills

EPIC

Education

Bachelor’s Degree in psychology, social work or related field

Tools

NCHBH system

Job description

Overview

Valid Ohio driver’s license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children’s Hospital and must maintain qualification of insurance guidelines.

Overview

Valid Ohio driver’s license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children’s Hospital and must maintain qualification of insurance guidelines.

Job Description Summary

Coordinates and assists in the provision of Behavioral Health resources and services to clients.

Job Description

Essential Functions

• Assists families in determining needed resources and services through a screening and triage process.
• Answers questions and concerns of families and provides service referrals and scheduling.
• Gathers referral and pre-admission information and completes all pre-admission data entry.
• Identifies emergent or complex cases and seeks clinical review prior to finalizing the referral.
• Collaborates with interdisciplinary teams to ensure efficient resource and scheduling services.
• Utilize Electronic Medical Record and Scheduling software to assess the demand for services and the ability of current service capacities to meet the community’s needs.
• Maintains confidentiality of all clinical and administrative information consistent with agency policy.

Education Requirement

Bachelor’s Degree in psychology, social work or related field, required.

Licensure Requirement

(not specified)

Certifications

(not specified)

Skills

• Strong skills in customer service, process improvement, data entry, and advanced computer skills, required.
• Proficiency with EPIC and the NCHBH system,preferred.

Experience

Behavioral health or customer service experience, required.

Physical Requirements

OCCASIONALLY: Bend/twist, Climb stairs/ladder, Flexing/extending of neck, Lifting / Carrying: 0-10 lbs, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Squat/kneel

FREQUENTLY: Standing, Walking

CONTINUOUSLY: Audible speech, Color vision, Computer skills, Decision Making, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting

Additional Physical Requirements Performed But Not Listed Above

(not specified)

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"