Behavioral Health - Intake Specialist 150-1005

CommunityCare HMO Inc.; Tulsa (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

CommunityCare HMO Inc. is seeking a customer service professional to support behavioral health benefits. The role directs members to in-network services, processes prior authorizations, and handles provider faxes and member letters.

The position emphasizes clear communication, accurate documentation, and adherence to CMS and state regulations. You will collaborate with clinical and administrative teams to resolve behavioral health related situations that arise from calls.

Qualifications

• High school diploma or equivalent.
• Customer service, office management, and/or healthcare experience preferred but not required.
• Background check per Health Care Sanctions requirements.

Responsibilities

• Provide telephone-based customer service support for behavioral health benefits from 8AM to 5PM.
• Resolve inquiries about referrals, authorizations, eligibility, and network status.
• Transfer clinical calls to appropriate staff when needed.
• Document certifications, progress notes, and follow-ups as required.
• Assist with claims corrections and provider/member questions.
• Handle disgruntled members professionally.
• Perform other duties as required.

Skills

Multitasking

Time management

Strong oral communication

Independent work

Confidential information handling

Health Care Sanctions background check

Punctuation and grammar

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Job Summary

Responsible for providing customer service support for behavioral health benefits, directing members to appropriate in network services, processing prior authorizations according to CMS and State regulations, sending out provider faxes well as member letters, and resolving behavioral health related situations that arise from calls.

Job Summary

Responsible for providing customer service support for behavioral health benefits, directing members to appropriate in network services, processing prior authorizations according to CMS and State regulations, sending out provider faxes well as member letters, and resolving behavioral health related situations that arise from calls.

Key Responsibilities

• Available and able to be telephone support from 8AM -5PM except for lunch and breaks to support behavioral health needs for all lines of business.
• Provides resolution for various types of phone calls including, but not limited to referral, authorization, and verifying member eligibility, line of business and network affiliations for members and providers.
• Determines if the call is clinical and requires transfer to a clinical staff person. Will inform callers, including members, facility personnel, physicians, or other health care professionals of the utilization requirements and procedures.
• Makes initial referrals that do not require evaluation or interpretation of clinical information to behavioral health services. Completes appropriate electronic certification and progress notes documentation of activities as needed.
• Assists with specialized job tasks which may include claims corrections and follow-up with provider/member questions regarding claims payments, generate provider faxes, generate member letters, and other administrative tasks.
• Work may also involve dealing with members who are disgruntled or upset.
• Performs other duties as required.

Qualifications

• Basic punctuation and grammar skills
• Ability to multi-task and manage time efficiently.
• Proficient in Microsoft applications.
• Ability to work independently and apply good judgment.
• Ability to maintain and preserve information of highly confidential nature.
• Possess strong oral communication skills.
• Successful completion of Health Care Sanctions background check.

Education/Experience

• High school diploma or equivalent.
• Customer service, office management, and/or healthcare experience preferred but not required.

CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin