Behavioral Health - Intake Specialist 150-1005

CommunityCare, Inc.; Tulsa (OK); On-site; USD 21,000 - 28,000; Full time

Job summary

CommunityCare, Inc. is seeking a Customer Service Specialist to support behavioral health benefits. You will assist members with benefit questions, direct them to in-network services, and process prior authorizations in line with CMS and state rules.

You will handle calls, draft member letters and provider faxes, and perform related administrative tasks. The role requires strong communication, confidentiality, and the ability to multi-task in a fast-paced environment.

Qualifications

• Basic punctuation and grammar skills required.
• Ability to multi-task and manage time efficiently.
• Proficient in Microsoft applications.
• Ability to work independently and apply good judgment.
• Maintain confidentiality of information.
• Excellent oral communication skills.

Responsibilities

• Provide customer service support for behavioral health benefits.
• Direct members to in-network services.
• Process prior authorizations according to CMS and State regulations.
• Send provider faxes and member letters.
• Resolve behavioral health related situations from calls.
• Handle escalations and refer to clinical staff when needed.

Skills

Basic punctuation and grammar skills

Ability to multi-task

Proficient in Microsoft applications

Ability to work independently

Maintain confidentiality

Strong oral communication skills

Education

High school diploma or equivalent

Job description

JOB SUMMARY:

Responsible for providing customer service support for behavioral health benefits, directing members to appropriate in network services, processing prior authorizations according to CMS and State regulations, sending out provider faxes well as member letters, and resolving behavioral health related situations that arise from calls.

KEY RESPONSIBILITIES:

• Available and able to be telephone support from 8AM -5PM except for lunch and breaks to support behavioral health needs for all lines of business.
• Provides resolution for various types of phone calls including, but not limited to referral, authorization, and verifying member eligibility, line of business and network affiliations for members and providers.
• Determines if the call is clinical and requires transfer to a clinical staff person. Will inform callers, including members, facility personnel, physicians, or other health care professionals of the utilization requirements and procedures.
• Makes initial referrals that do not require evaluation or interpretation of clinical information to behavioral health services. Completes appropriate electronic certification and progress notes documentation of activities as needed.
• Assists with specialized job tasks which may include claims corrections and follow-up with provider/member questions regarding claims payments, generate provider faxes, generate member letters, and other administrative tasks.
• Work may also involve dealing with members who are disgruntled or upset.
• Performs other duties as required.

QUALIFICATIONS:

• Basic punctuation and grammar skills
• Ability to multi-task and manage time efficiently.
• Proficient in Microsoft applications.
• Ability to work independently and apply good judgment.
• Ability to maintain and preserve information of highly confidential nature.
• Possess strong oral communication skills.
• Successful completion of Health Care Sanctions background check.

EDUCATION/EXPERIENCE:

• High school diploma or equivalent.
• Customer service, office management, and/or healthcare experience preferred but not required.