Behavioral Health Intake Navigator

Elwyn; Pawtucket (RI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Medical/Dental/Vision

Earned Wage Access/On-Demand Pay

Paid On-the-Job Training

Tuition Reimbursement

Career Advancement Opportunities and 0

Flexible Schedules

Retirement Savings Plan

Job summary

Elwyn is seeking an Intake Coordinator to be the first point of contact for families seeking behavioral health support for children. This role schedules evaluations, answers questions about the intake process, and collects necessary information to begin assessment.

The position requires strong communication, data entry accuracy and the ability to verify insurance eligibility. The candidate will work in a fast-paced environment, collaborating with families and providers while using the Avatar

Qualifications

• High School Diploma or GED; Bachelor's degree in psychology, social work, counseling, or human services or related field preferred
• Two years' experience preferred in concierge-level customer service dealing with the public via telephone or face-to-face contact
• Non-profit human service experience highly preferred
• Self-starter who can manage competing deadlines and tasks
• Demonstrated ability to work in a team and independently
• Ability to work in a fast-paced environment and manage multiple priorities
• Excellent customer interaction, collaboration, presentation and communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to type a minimum of 45 words per minute
• Self-motivated, detail-oriented, energetic and highly organized

Responsibilities

• Answer calls via the intake line from parents, guardians, service providers, school staff and the public
• Provide information on behavioral health services and the intake/referral process
• Perform initial and ongoing insurance verification checks through state systems
• Complete private insurance benefit verifications
• Use Avatar CRM for data entry and management
• Ask probing questions to determine child development level and needs
• Evaluate family concerns in context of typical child development
• Process referrals according to policies and procedures
• Multitask and prioritize workflow in the office
• Perform other duties as assigned

Skills

Customer service

Communication

Time management

Attention to detail

Teamwork

MS Office

English proficiency

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Outlook

EHR/EMR

Job description

Elwyn is seeking an Intake Coordinator to be the first point of contact for families seeking behavioral health support for children. This role schedules evaluations, answers questions about the intake process, and collects necessary information to begin assessment.

The position requires strong communication, data entry accuracy and the ability to verify insurance eligibility. The candidate will work in a fast-paced environment, collaborating with families and providers while using the Avatar