Behavior/Mental Health CSR

HireTalent - Staffing & Recruiting Firm; United States; Remote; USD 22,730 - 32,373; Full time

Job summary

A staffing and recruiting firm is seeking an Intake Care Senior Representative for a remote customer service position in behavioral health support. The role involves answering inbound calls and using strong empathy and active listening to assess needs. Candidates should possess a Bachelor’s degree or equivalent experience in behavioral health. This role focuses on providing excellent service while navigating technical systems, with initial training fully remote. Competitive hourly pay is offered.

Qualifications

• Strong empathy and active listening skills (non-negotiable).
• Technical aptitude with the ability to learn multiple systems quickly.
• Excellent multitasking and organizational skills.

Responsibilities

• Answer inbound calls from members and providers related to behavioral health services.
• Use active listening and empathy to assess needs, including risk of harm.
• Triage calls and coordinate with clinical partners as needed.
• Communicate benefits and eligibility to members.
• Create and process authorizations for claims payment.

Skills

Strong empathy

Active listening

Technical aptitude

Multitasking

Organizational skills

Education

Bachelor’s degree

2+ years of behavioral or mental health experience

Job description

Readershire Talent – Staffing & Recruiting Firm Provided Pay Range

This range is provided by HireTalent – Staffing & Recruiting Firm. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

$20.00/hr – $20.00/hr

Direct message the job poster from HireTalent – Staffing & Recruiting Firm.

Training: Monday–Friday | 8:30 AM – 5:00 PM CT

Post‑Training: Monday–Friday | Between 7:00 AM – 7:00 PM CT

Primary Shift: 10:30 AM – 7:00 PM CT

Job Summary usr.

We are seeking an Intake Care Senior Representative for a non‑clinical, inbound customer service role supporting behavioral health and substance use disorder services. This role requires strong empathy, technical skills, and multitasking ability while handling sensitive and confidential conversations with members and providers.

Key Responsibilities

• Answer inbound calls from members and providers related to behavioral health services.
• Use active listening and empathy to assess needs, including risk of harm or substance use concerns.
• Triage calls and coordinate with clinical partners as needed.
• Communicate benefits, eligibility, provider referrals, and authorization requirements.
• Create and process authorizations to ensure accurate claims payment.
• Make outbound follow‑up calls when required.
• Send resources and information via email.
• Document complaints and service requests.
• Navigate multiple systems while ensuring first‑call resolution and quality service.

< мунас Training

• Initial training on member calls (triage, referrals, eligibility, benefits).
• Additional provider‑call training after proficiency.
• Fully remote training.

• Strong empathy and active listening skills (non‑negotiable).
• Technical aptitude with the ability to learn multiple systems quickly.
• Excellent multitasking and organizational skills.
• Bachelor’s degree OR Bachelor’s degree in an unrelated field with 2+ years of behavioral or mental health experience.
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• Reliable high‑speed internet.

Seniority Level

Associate

Employment Type

Contract

Job Function

Customer Service

Industries

Hospitals and Health Care