Behavioral Health Intake Coordinator: Admissions & Support

Banyan Treatment Centers; Langhorne (Bucks County); On-site; USD 36,000 - 54,000; Full time

Job summary

Banyan Treatment Centers in Langhorne, PA seeks a detail-oriented Intake Coordinator to guide patients through the admission process with professionalism and warmth.

As the first point of contact, you will monitor admissions in Salesforce, create and manage files in Kipu, verify documentation, collect signatures, and coordinate transportation as needed. This full-time, on-site role supports collaboration with clinical staff for a smooth transition into Banyan's care.

Qualifications

• Associate degree in Social Work, Psychology or related human services field.
• 1-2 years of experience in behavioral or mental health treatment, preferred.
• Experience working with patients at a detox level of care, preferred.
• Familiarity with KIPU and Salesforce systems, preferred.

Responsibilities

• Monitor Salesforce for pending admissions and take necessary action.
• Create and manage potential admission files in Kipu, ensuring accurate entry of required information.
• Upload and maintain essential documentation, including VOB, Pre-Admission Screening, and insurance verification.
• Collect and verify patient information, secure necessary signatures, and process out-of-pocket payments.
• Assist in gathering consents, identification, and financial documents required for admission.
• Provide behavioral health support by assisting in patient supervision, transport, and adherence to facility protocols.
• Maintain the whiteboard with travel plans, bed assignments, patient descriptions, and contact details.
• Collaborate with clinical staff and supervisors to ensure high-quality patient care and a seamless intake process.
• Approach clients, family members, and visitors with warmth and professionalism, fostering a welcoming environment.

Education

Associate degree in Social Work, Psychology or related human services field

Tools

KIPU

Salesforce

Job description

Banyan Treatment Centers in Langhorne, PA seeks a detail-oriented Intake Coordinator to guide patients through the admission process with professionalism and warmth.

As the first point of contact, you will monitor admissions in Salesforce, create and manage files in Kipu, verify documentation, collect signatures, and coordinate transportation as needed. This full-time, on-site role supports collaboration with clinical staff for a smooth transition into Banyan's care.