Intake Coordinator

Banyan Treatment Centers; Gulf Breeze (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Vision & Dental Insurance

401(k) with employer match

Paid time off & Holidays

Wellness incentives

Employee assistance program

Job summary

Banyan Treatment Centers in Gulf Breeze, FL seeks an Intake Coordinator to be the first contact with patients, guiding admissions with warmth and professionalism. You will work with clinical staff to ensure a smooth transition into Banyan's care and maintain accurate admission records.

The role is full-time and on-site, reporting to the Executive Director. An associate degree and 1–2 years in behavioral health are required; familiarity with KIPU and Salesforce is preferred.

Qualifications

• Associate degree in Social Work, Psychology or related human services field.
• 1-2 years of experience in behavioral or mental health treatment (preferred).
• Experience with detox level of care (preferred).
• Familiarity with KIPU and Salesforce systems (preferred).

Responsibilities

• Monitor Salesforce for pending admissions and take necessary action.
• Create and manage potential admission files in Kipu, ensuring accurate entry of required information.
• Upload and maintain essential documentation, including VOB, Pre-Admission Screening, and insurance verification.
• Collect and verify patient information, secure necessary signatures, and process out-of-pocket payments.
• Assist in gathering consents, identification, and financial documents required for admission.
• Provide behavioral health support by assisting in patient supervision, transport, and adherence to facility protocols.
• Maintain the whiteboard with travel plans, bed assignments, patient descriptions, and contact details.
• Collaborate with clinical staff and supervisors to ensure high-quality patient care and a seamless intake process.
• Approach clients, family members, and visitors with warmth and professionalism, fostering a welcoming environment.

Skills

1-2 years experience

Education

Associate degree in Social Work / Psychology or related field

Tools

KIPU

Salesforce

Job description

Banyan Treatment Centers, a nationally recognized leader in behavioral and mental health care, is seeking a detail-oriented Intake Coordinator to join our team in Gulf Breeze, FL.

As the first point of contact for individuals entering our facility, you will play a vital role in shaping the patient experience. Drawing on your strong customer service skills, you’ll guide patients seamlessly through the admission process with professionalism and respect. Your ability to provide a calm, supportive presence during this critical time will help ensure a smooth and welcoming transition into Banyan's care.

Position Details:

• Reporting to: Executive Director
• Schedule: Full-time, Monday-Friday, 9 AM - 5:30 PM
• Location: Gulf Breeze, FL (On-site)

Key Responsibilities:

• Monitor Salesforce for pending admissions and take necessary action.
• Create and manage potential admission files in Kipu, ensuring accurate entry of required information.
• Upload and maintain essential documentation, including VOB, Pre-Admission Screening, and insurance verification.
• Collect and verify patient information, secure necessary signatures, and process out-of-pocket payments.
• Assist in gathering consents, identification, and financial documents required for admission.
• Provide behavioral health support by assisting in patient supervision, transport, and adherence to facility protocols.
• Maintain the whiteboard with travel plans, bed assignments, patient descriptions, and contact details.
• Collaborate with clinical staff and supervisors to ensure high-quality patient care and a seamless intake process.
• Approach clients, family members, and visitors with warmth and professionalism, fostering a welcoming environment.

Qualifications:

• Associate degree in Social Work, Psychology or related human services field.
• 1-2 years of experience in behavioral or mental health treatment, preferred.
• Experience working with patients at a detox level of care, preferred.
• Familiarity with KIPU and Salesforce systems, preferred.

Why Join Banyan Treatment Centers?

• Directly Impact Lives: Play a vital role in ensuring a smooth admission process and supporting individuals during a crucial phase of their recovery journey.
• Skill Development: Gain valuable experience in behavioral health, enhancing skills in patient intake, support, crisis management, and effective communication.
• Career Growth Opportunities: Take advantage of our commitment to employee growth, with access to continued education, training, and advancement opportunities within the organization.
• Collaborate with a Diverse Team: Join a workforce that reflects the diverse communities we serve, with many team members bringing firsthand recovery experiences.
• Enjoy comprehensive benefits including medical, vision, and dental insurance; whole and term life insurance; short- and long-term disability coverage; a 401(k) with employer match; paid time off and holidays; wellness incentives; and employee assistance and referral programs.

Banyan Treatment Centers is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.