Behavioral Health Front Office Lead

Neuropsychology Associates; Kalamazoo (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Neuropsychology Associates in Kalamazoo, MI is seeking an organized Office Supervisor to oversee daily operations and lead a small front office team of three while coordinating administrative work for 3-4 clinicians.

The role emphasizes strong communication, problem-solving, scheduling, insurance coordination, client service, and maintaining HIPAA-compliant workflows in a behavioral health setting; prior healthcare office experience is preferred.

Qualifications

• Experience supervising employees and coordinating staff schedules.
• Strong organizational and multitasking abilities in a busy healthcare office.

Responsibilities

• Supervise, train, and support 3 front office staff assistants.
• Oversee daily front office operations for efficient service.
• Coordinate staff schedules, cover absences, and schedule changes.
• Monitor performance, provide feedback, resolve operational issues.
• Maintain consistent office procedures and workflows.
• Foster a collaborative, professional work environment.

Skills

Supervise staff

Communication

Scheduling coordination

HIPAA compliance

Customer service

Problem solving

Organizational skills

Tools

EHR systems

Scheduling software

Microsoft Office

Job description

Neuropsychology Associates in Kalamazoo, MI is seeking an organized Office Supervisor to oversee daily operations and lead a small front office team of three while coordinating administrative work for 3-4 clinicians.

The role emphasizes strong communication, problem-solving, scheduling, insurance coordination, client service, and maintaining HIPAA-compliant workflows in a behavioral health setting; prior healthcare office experience is preferred.