Behavioral Health Receptionist

Comprehensive Community Action Program; Cranston (RI); On-site; USD 33,000 - 45,000; Full time

Job summary

Comprehensive Community Action Program (CCAP) in Cranston, RI, seeks a full-time Receptionist for the Behavioral Health department. You will greet clients, check in patients, schedule appointments, and maintain confidential electronic health records (NextGen).

The role requires strong communication, organization, and attention to detail; bilingual English/Spanish is preferred. You will verify insurance eligibility and facilitate referrals to internal and external resources as needed.

Qualifications

• High school diploma or GED
• Triage skills
• Organizational skills
• Strong interpersonal and written communication
• Excellent communication with clients, providers, and colleagues
• Professional telephone manner
• Current CPR (BLS) or willingness to complete
• Bilingual English/Spanish preferred
• Provide/maintain required immunizations
• Complete required background checks

Responsibilities

• Greet patients, schedule appointments, and maintain records
• Follow policies, report needed changes
• Scan internal and external medical records into EMR
• Export BH records for requests
• Operate and maintain clinical equipment
• Dispose of medical waste and sharps
• Register and update patient information
• Schedule/cancel appointments
• Confirm insurance eligibility and next day appointments
• Document in EMR chart
• Clean and stock work areas
• Notify appropriate person of supplies needed
• Answer phones courteously
• Take accurate messages/medication requests
• Secure department at shift end; lock cabinets

Skills

Triage skills

Organizational skills

Interpersonal communication

Written communication

Phone etiquette

CPR (BLS)

Bilingual EN/ES

Background checks

Immunizations

Education

High school diploma or GED

Job description

CCAP Mission Statement - To empower all people and communities, challenged by poverty as well as social and cultural barriers, through advocacy, education, and access to high-quality health and human services.

Job Summary

The Receptionist for our Behavioral Health department will be responsible for checking in clients and patients as the first point of contact at the front desk. The receptionist will maintain high levels of confidentiality and attention to detail in CCAPs Electronic Health Record (NextGen) not limited to vitals, lab results, patient communications, and screening tools. Ensure most recent demographic information is collected from clients and obtain revenue by recording and updating financial information, recording and collecting patient charges. The receptionist will answer agency phones in a kind and respectful manner. Make referrals to internal services as well as external resources when needed. The receptionist will also check each days insurance eligibility and confirm next day appointments.

Work Schedule Demands

• This is a full-time, 40 hours per week position.
• Monday‑Friday.
• Must be able to work evenings.
• Occasional unscheduled overtime may be required in the event of vacation time or short staffing.

Required Qualifications

• High school diploma, GED
• Triage skills
• Organizational skills
• Strong interpersonal communication and written skills
• Excellent communication skills for all levels of client, provider, and colleague interaction.
• Professional and respectful telephone manner
• Current CPR (BLS) certifications or be willing to complete.
• Bilingual in English and Spanish; preferred
• Provide/maintain all required immunizations and/or vaccinations
• Complete all required background checks

Key Responsibilities

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records
• Maintains operations by following policies and procedures, reporting needed changes
• Scan internal and external medical records into client charts
• Exports BH records to complete medical records requests
• Operate and maintain clinical equipment
• Properly dispose of medical waste and sharps
• Register patient and update patient information as needed
• Schedule/cancel appointments
• Confirm insurance eligibility
• Confirm next day appointments
• Properly document in EMR Chart
• Clean and stock rooms working areas
• Alert appropriate person of supplies needed
• Answer phones in courteous manner
• Take accurate legible phone messages/medication requests
• Secure department and end of shift if last to leave, unplug equipment, lock medication cabinets, and shut off lights.
• Computer literate

CCAP strives to cultivate and sustain a workforce devoted to providing compassionate and respectful care to all patients and clients.

We are an Equal Opportunity Employer, committed to providing equal employment opportunities to all employees and applicants for employment without regard to any characteristic protected by federal, state, or local law.

Our Benefits

Our comprehensive benefits package includes 403(b), health insurance, vision and dental insurance, life insurance, long-term disability, flexible spending accounts, health reimbursement accounts, tuition reimbursement up to $1,000 annually, Employee Assistance Program, generous vacation, sick and personal days, and up to 13 available paid holidays for full-time employees and some benefits are included for part-time employees.