Call Center Receptionist- Bilingual a plus

CCAP; Cranston (RI); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

401(k)

Flexible spending account

Health insurance

Paid time off

Vision insurance

Job summary

CCAP in Cranston, RI seeks a Call Center Receptionist who is bilingual to strengthen patient communications. You will answer calls, register patients, and schedule appointments while maintaining accuracy and confidentiality.

The role requires a high school diploma, medical office experience, and excellent customer service with clear telephone and written communication. Bilingual Spanish is a plus.

Qualifications

• High school diploma or GED required.
• Medical office experience preferred.
• Computer literacy and ability to use basic software.
• Knowledge of MMR and TB required.
• Ability to clearly present information to patients and employees.

Responsibilities

• Answer telephones in courteous professional manner.
• Register and update patient information.
• Pull and file patient charts when necessary.
• Bilingual / Bicultural Spanish is a plus.
• Other duties as needed.

Skills

High school diploma

Medical Office Experience

Computer knowledge

MMR and TB

Clear information presentation

Customer service

Medical terminology

Education

High school diploma or GED

Job description

Call Center Receptionist- Bilingual a plus

CCAP

Job Category

Overview

Description

CCAP Mission Statement - To empower all people and communities, challenged by poverty as well as social and cultural barriers, through advocacy, education, and access to high quality health and human services.

JOB SUMMARY:

Answer incoming calls, schedule appointments, take complete and accurate messages, register and update patient information, cancel and reschedule appointments, check patient insurance eligibility and confirm upcoming appointments.

Requirements

REQUIRED QUALIFICATIONS:

• High school diploma, GED
• Medical Office Experience
• Computer knowledge
• MMR and TB
• Must be able to clearly present information to patients and employees, be dependable and show initiative
• Must have excellent customer service skills, including professional telephone manner in conjunction with excellent oral and written / typed communication abilities, for all levels of client interaction
• Interpreting technical medical terminology

WORK SCHEDULE DEMANDS

The position is full time, part time when specified by the Health Center Director. Evenings may be required. May be required to work in other Family Health Service locations.

CONFIDENTIALITY OF INFORMATION

Full access to client's medical and or computer data including financial / statistical material. Maintains client confidentiality at all levels of interaction in accordance with State and Federal Laws and CCAP policies and procedures.

KEY RESPONSIBILITIES

• Answer telephones in courteous professional manner
• Register and updates patient information
• Pulls and files patient charts when necessary
• Bilingual / Bicultural Spanish is a plus
• Other duties as needed.

PHYSICAL DEMANDS/ENVIRONMENT:

General office environment: Manual dexterity: operate computer, answer multiple incoming telephone lines, take accurate written / typed messages, and verify all insurance coverage. Light physical activity: walking, standing, sitting, bending and stretching and lifting (up to 20 lbs.). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Significant exposure to bloodborne pathogens, respiratory diseases, other infectious diseases and other biohazards material requiring universal precautions for medical practitioners.

CCAP is an Equal Employment Opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, status as a protected veteran or any other protected characteristics as established by applicable federal, state, or local laws. This applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotions, terminations, layoff, recall, transfer, leaves of absence, compensation, and training.

Our comprehensive benefits package includes 403(b), health insurance, vision and dental insurance, life insurance, long term disability, flexible spending accounts, health reimbursement accounts, tuition reimbursement up to $1,000 annually, Employee Assistance Program, generous vacation, sick and personal days, and 12 paid holidays for all full-time and some benefits are included for part-time employees.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

• 401(k)
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Cranston, RI 02910: Reliably commute or planning to relocate before starting work (Required)