Behavioral Health Customer Care Specialist

LifePath Systems; Plano (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

LifePath Systems in Plano, TX seeks a front desk/patient services coordinator to support Behavioral Health teams. The role demands accuracy, initiative, and trauma-informed, person-centered interactions with individuals in services and staff.

Primary duties include scheduling, billing, phone screening, data entry, and coordination with community partners. The ideal candidate has a High School Diploma or GED, 3 years in a medical office, knowledge of Medicaid/Medicare billing, and strong

Qualifications

• High School Diploma or GED.
• 3 years’ experience working in a medical office, agency, or hospital with knowledge of scheduling, insurance verification, billing and collections preferred.
• Bilingual preferred.
• Knowledge of Medicaid, Medicare, and Private Insurance billing practices.
• Must be knowledgeable of computer programs such as Microsoft Word and Excel.
• Must be professional and knowledgeable of customer service skills.

Responsibilities

• Check in individuals as they arrive for appointments and assist with scheduling.
• Answer and screen phone calls, take messages, provide information and transfer to the appropriate person or department.
• Work with community partners to ensure calls are answered promptly and triaged correctly.
• Update information in the medical record and scan documents.
• Mail letters and perform other general office duties as needed.
• Cross-train to support multiple clinic settings and adapt to changing duties.

Skills

Customer service

Communication skills

Scheduling

Professionalism

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

LifePath Systems in Plano, TX seeks a front desk/patient services coordinator to support Behavioral Health teams. The role demands accuracy, initiative, and trauma-informed, person-centered interactions with individuals in services and staff.

Primary duties include scheduling, billing, phone screening, data entry, and coordination with community partners. The ideal candidate has a High School Diploma or GED, 3 years in a medical office, knowledge of Medicaid/Medicare billing, and strong