CSR - Customer Service Rep

Collin County Mental Health Retardation Center; Plano (TX); On-site; USD 24,000 - 29,000; Full time

Job summary

Collin County Mental Health Retardation Center in Plano, TX is seeking a Full Time Behavioral Health Administrative Support role to provide high-quality customer service to individuals and collaborate with clinical teams.

The position handles check-ins, appointment scheduling, payment collection, phone screening, information provision, and triage. It supports multiple Behavioral Health teams in a fast-paced environment and offers cross-training opportunities, with bilingual capability valued.

Qualifications

• High School Diploma or GED requisitos.
• 3 years’ experience in a medical office, agency, or hospital with knowledge of scheduling, insurance verification, billing and collections preferred.
• Bilingual preferred.
• Knowledge of scheduling, insurance verification, billing and collections.

Responsibilities

• Check in individuals for appointments and schedule/reschedule; collect payment for services; answer and screen phone calls; provide information and transfer to appropriate department.
• Work closely with community partners to ensure calls are answered promptly and triaged correctly.
• Update information in medical records; scan documents into medical records; mail letters; perform general office duties.
• Support Behavioral Health teams across settings and cross-train to handle multiple work assignments.

Skills

Customer service

Microsoft Word

Microsoft Excel

Bilingual

Education

High School Diploma or GED

Job description

Job Details: Job Location: Plano, TX 75025, Position Type: Full Time, Salary Range: $17.31 - $21.15 Hourly. This role is a key team player position reporting directly to the Behavioral Health Customer Service Supervisor in a constantly changing, busy environment that requires accuracy, attention to details, initiative and a proactive approach to duties and responsibilities while working with the individuals in services, clinical team, and coworkers. The qualified applicant must demonstrate a positive attitude, considerable latitude for independent judgment, professional ethics, appearance, and conduct. All interactions with individuals in services and other LifePath staff are conducted in a person-centered, trauma informed way.

Primary duties

• Primary duties include providing quality customer service by checking in individuals as they arrive for appointments; scheduling and rescheduling appointments; collecting payment for services; answering and screening phone calls, taking messages, providing information and transferring to the appropriate person/department; working closely with community partners to ensure all calls are answered promptly and triaged correctly; updating information in medical record; scanning documents into medical record; mailing letters; other general office duties as needed; and other duties as assigned to fit the needs of the programs and individuals served. This position will support all Behavioral Health teams to ensure the needs of individuals are met. This position will be cross trained in working in multiple settings throughout the clinic and must be flexible in ability to transition between work assignments smoothly.
• If Bilingual and receiving stipend, employee will be available to translate for other staff as needed and will utilize approved language in the provision of services as needed.

Qualifications

• High School Diploma or General Education Degree (GED)
• 3 years’ experience working in a medical office, agency, or hospital with knowledge of scheduling, insurance verification, billing and collections preferred.
• Bilingual preferred
• Knowledge and experience in performing office duties.
• Must be knowledgeable in computer programs such as Microsoft Word and Excel.
• Must be professional and knowledgeable of customer service skills.
• Must be Knowledgeable of Medicaid, Medicare, and Private Insurance billing Practices.