Behavioral Health Clinical Operations Lead

Family Services Association; Moreno Valley (CA); On-site; USD 72,000 - 85,000; Full time

Job summary

Family Services Association in Moreno Valley, CA seeks a Clinical Operations Manager to oversee program performance and service delivery within the behavioral health department. This role focuses on workflow coordination, referral triage, productivity tracking, and data reporting to funders and leadership.

You will optimize EHR and billing workflows, support onboarding, and drive continuous process improvement using PDSA cycles while supervising staff and ensuring compliance across programs.

Qualifications

• Master’s degree in Social Work, Clinical Counseling, Public Health, Healthcare Administration, or related field.
• Registered Associate (AMFT, ACSW, APCC) in California preferred.
• Minimum 2 years in behavioral health, prevention, case management, or coordination.
• Minimum 2 years of supervisory or team leadership experience.
• Experience with program operations, workflow management, data tracking, and performance monitoring.
• Experience supporting EHR systems, documentation compliance, and billing readiness.

Responsibilities

• Lead day-to-day coordination of assigned programs.
• Monitor productivity, client engagement, retention, and outcomes; report metrics.
• Compile data and prepare reports for funders and leadership.
• Support EHR optimization, documentation workflows, and billing processes.
• Use PDSA cycles to improve workflow and service outcomes.
• Provide administrative supervision to staff, interns, and volunteers.
• Monitor caseload distribution, referrals, timelines, and documentation compliance.
• Facilitate case review meetings and quality improvement initiatives.

Skills

Leadership

Project management

Data analysis

Stakeholder engagement

Policy & compliance

Supervisory experience

Education

Master’s degree in Social Work, Clinical Counseling, Public Health, Healthcare Admin, or related field

CA Board registered associate preferred

Tools

EHR software

Billing workflows

Microsoft Office

Job description

Family Services Association in Moreno Valley, CA seeks a Clinical Operations Manager to oversee program performance and service delivery within the behavioral health department. This role focuses on workflow coordination, referral triage, productivity tracking, and data reporting to funders and leadership.

You will optimize EHR and billing workflows, support onboarding, and drive continuous process improvement using PDSA cycles while supervising staff and ensuring compliance across programs.