Behavioral Health Central Intake Manager

Behavioral Health Network, Inc (BHN); Springfield (MA); On-site; USD 75,000 - 97,500; Full time

Job summary

Behavioral Health Network, Inc (BHN) in Springfield, MA is seeking a Practice Manager to oversee the day-to-day operations of its outpatient services, focusing on efficiency and compliance. The successful candidate will have a Master’s Degree and at least 3 years of relevant experience. Responsibilities include managing client experience, leading staff, and ensuring service excellence. The role offers a pay range of $75,000 - $97,500 per year and promotes diversity in the workplace.

Qualifications

• Minimum 3 years’ call center or intake experience.
• Minimum 2 years’ previous supervisory experience required.
• Minimum 3 years’ experience in the mental health/substance use field.

Responsibilities

• Oversee operational performance of outpatient services.
• Ensure customer service excellence in scheduling and connections to care.
• Monitor and evaluate key operational metrics to ensure alignment.

Skills

Excellent verbal and written communication skills

Knowledge of mental illness

Cultural competence

Education

Master’s Degree in Human Services or related field

Job description

Behavioral Health Network, Inc (BHN) in Springfield, MA is seeking a Practice Manager to oversee the day-to-day operations of its outpatient services, focusing on efficiency and compliance. The successful candidate will have a Master’s Degree and at least 3 years of relevant experience. Responsibilities include managing client experience, leading staff, and ensuring service excellence. The role offers a pay range of $75,000 - $97,500 per year and promotes diversity in the workplace.