Behavioral Health Case Manager — Community Care Advocate

Paycom - ATS; Phoenix (AZ); On-site; USD 52,000 - 75,000; Full time

Job summary

Parsons Family Health Center in Phoenix, AZ seeks a Case Manager specializing in Behavioral Health to coordinate patient care within a multidisciplinary team. Care is delivered in-clinic and in the community, meeting patients where they are to support recovery and access to services.

Candidates should have a high school diploma, 4+ years of behavioral health experience, familiarity with HMIS, and a commitment to trauma‑informed care, confidentiality, and advocacy.

Qualifications

• High school diploma or GED required.
• Valid Arizona driver’s license and motor vehicle screening.
• BLS certification.
• Fingerprint clearance issued by AZ DPS.
• Experience working with underserved populations preferred.
• Must be at least 21 years old.

Responsibilities

• Attends team huddles, clinic staff meetings and team meetings.
• Conducts patient consultations, assessments and care planning with healthcare professionals.
• Educates patients on conditions, treatment options and resources.
• Coordinates services, referrals and transitions of care (housing, employment, crisis interventions).
• Monitors patient progress and uses trauma-informed approaches to re-engage as needed.
• Advocates for patients and ensures confidentiality and regulatory compliance.
• Supports discharge planning and follow‑up to reduce readmissions.
• Documents in the EMR and manages prior authorizations.
• Serves as a point of contact for patients to resolve service-related issues.

Skills

Organization

Care coordination

Communication

Teamwork

HMIS

Crisis intervention

De-escalation

Advocacy

Resources navigation

Vocational resources

Substance use disorders

Trauma-informed care

Education

High school diploma

Tools

HMIS

Job description

Parsons Family Health Center in Phoenix, AZ seeks a Case Manager specializing in Behavioral Health to coordinate patient care within a multidisciplinary team. Care is delivered in-clinic and in the community, meeting patients where they are to support recovery and access to services.

Candidates should have a high school diploma, 4+ years of behavioral health experience, familiarity with HMIS, and a commitment to trauma‑informed care, confidentiality, and advocacy.