Case Manager, BH Specialty

Paycom - ATS; Phoenix (AZ); On-site; USD 52,000 - 76,000; Full time

Job summary

Paycom - ATS is seeking a Case Manager for Specialty Behavioral Health in Phoenix to coordinate patient care across clinic and community settings.

Responsibilities include conducting assessments, educating patients, coordinating referrals, and supporting discharge planning with a trauma-informed approach.

Qualifications

• High school diploma or GED required.
• Valid Arizona driver’s license and motor vehicle screening.
• BLS Certification required.
• Fingerprint clearance issued by Arizona DPS required.
• Experience with underserved populations is desirable.
• Must be at least 21 years of age.

Responsibilities

• Attends team huddles and clinic meetings.
• Conducts patient consultations and care planning with healthcare professionals.
• Educates patients on conditions, treatment options, and resources.
• Coordinates services, referrals, and transitions of care.
• Monitors patient progress and applies trauma-informed care.
• Advocates for patients and ensures confidentiality and regulatory compliance.
• Supports discharge planning and follow-up to reduce readmissions.
• Documents in EMR and manages prior authorizations.
• Acts as a contact to resolve service-related issues.

Skills

Care coordination

Communication & teamwork

HMIS

Crisis intervention

Advocacy for clients

Resources navigation

Substance use/mental health

Trauma-informed care

Education

High school diploma or GED

BLS Certification

Arizona driver’s license

Fingerprint clearance (AZ DPS)

Tools

HMIS software

Job description

Summary of Position:The Case manager Specialty Behavioral Health provides high quality patient-centered care coordination as an integral part of a dynamic multi-interdisciplinary team. Care is provided in the clinic and outside in the community meeting each of our patients “where they are”.Essential duties:Duties include, but are not limited to:· Attends team huddles when in clinic, clinic staff meetings, and team meetings.· Conducts patient consultations, assessments, and care planning in collaboration with healthcare professionals.· Educates patients on conditions, treatment options, and available resources.· Coordinates services, referrals, and transitions of care, including housing, employment, and crisis interventions.· Monitors patient progress, responding to changing needs, and facilitating re-engagement using trauma-informed approaches.· Advocates for patients and ensures compliance with healthcare regulations and confidentiality standards.· Supports hospital discharge planning and follow-up to reduce readmissions.· Completes documentation in the electronic medical record and manages prior authorizations.· Serves as a point of contact for patients and advocates to resolve service-related issues.· Performing other duties as assignedQualifications and Education:Basic Knowledge and Skills:· High school diploma or GED work experience.· Required to maintain a valid Arizona driver’s license and pass motor vehicle screening.· BLS Certification· Fingerprint clearance issued by Arizona Department of Public Safety required.· Experience in working with underserved populations is highly desirable.· Must be at least 21 years of age.Experience:· Minimum of 4 years’ experience of full time behavioral/integrated healthcare experience.USSkills:· Organization and care coordination· Communication and teamwork· Proficient with HMIS.· Crisis intervention and de-escalation skills· Advocacy for client needs and service access· Knowledge of community resources and systems navigation, employment resources and Vocational Rehabilitation referral processes.· Knowledge of substance use and/or mental health disorders· Trauma-informed care