Case Manager, BH Specialty (60757)

Paycom - ATS; Phoenix (AZ); On-site; USD 52,000 - 75,000; Full time

Job summary

Parsons Family Health Center in Phoenix, AZ seeks a Case Manager specializing in Behavioral Health to coordinate patient care within a multidisciplinary team. Care is delivered in-clinic and in the community, meeting patients where they are to support recovery and access to services.

Candidates should have a high school diploma, 4+ years of behavioral health experience, familiarity with HMIS, and a commitment to trauma‑informed care, confidentiality, and advocacy.

Qualifications

• High school diploma or GED required.
• Valid Arizona driver’s license and motor vehicle screening.
• BLS certification.
• Fingerprint clearance issued by AZ DPS.
• Experience working with underserved populations preferred.
• Must be at least 21 years old.

Responsibilities

• Attends team huddles, clinic staff meetings and team meetings.
• Conducts patient consultations, assessments and care planning with healthcare professionals.
• Educates patients on conditions, treatment options and resources.
• Coordinates services, referrals and transitions of care (housing, employment, crisis interventions).
• Monitors patient progress and uses trauma-informed approaches to re-engage as needed.
• Advocates for patients and ensures confidentiality and regulatory compliance.
• Supports discharge planning and follow‑up to reduce readmissions.
• Documents in the EMR and manages prior authorizations.
• Serves as a point of contact for patients to resolve service-related issues.

Skills

Organization

Care coordination

Communication

Teamwork

HMIS

Crisis intervention

De-escalation

Advocacy

Resources navigation

Vocational resources

Substance use disorders

Trauma-informed care

Education

High school diploma

Tools

HMIS

Job description

Job Details: Job Location: Parsons Family Health Center - Phoenix, AZ 85013, Position Type: Full Time, Education Level: High School, Summary of Position:

The Case manager Specialty Behavioral Health provides high quality patient-centered care coordination as an integral part of a dynamic multi-interdisciplinary team. Care is provided in the clinic and outside in the community meeting each of our patients “where they are”.

Essential duties:

• Attends team huddles when in clinic, clinic staff meetings, and team meetings.
• Conducts patient consultations, assessments, and care planning in collaboration with healthcare professionals.
• Educates patients on conditions, treatment options, and available resources.
• Coordinates services, referrals, and transitions of care, including housing, employment, and crisis interventions.
• Monitors patient progress, responding to changing needs, and facilitating re‑engagement using trauma‑informed approaches.
• Advocates for patients and ensures compliance with healthcare regulations and confidentiality standards.
• Supports hospital discharge planning and follow‑up to reduce readmissions.
• Completes documentation in the electronic medical record and manages prior authorizations.
• Serves as a point of contact for patients and advocates to resolve service‑related issues.
• Performing other duties as assignedQualifications: Qualifications and Education:

Basic Knowledge and Skills:

• High school diploma or GED work experience.
• Required to maintain a valid Arizona driver’s license and pass motor vehicle screening.
• BLS Certification
• Fingerprint clearance issued by Arizona Department of Public Safety required.
• Experience in working with underserved populations is highly desirable.
• Must be at least 21 years of age.

Experience:

• Minimum of 4 years’ experience of full time behavioral/integrated healthcare experience.US

Skills:

• Organization and care coordination
• Communication and teamwork
• Proficient with HMIS.
• Crisis intervention and de‑escalation skills
• Advocacy for client needs and service access
• Knowledge of community resources and systems navigation, employment resources and Vocational Rehabilitation referral processes.
• Knowledge of substance use and/or mental health disorders
• Trauma-informed care