Behavioral Health Case Manager

COPE Community Services, Inc.; Tucson (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision Insurance

Life Insurance

Short and Long Term Disability

403b Retirement Plan

Employee Assistance Program

Flexible Spending Accounts

Supplemental Insurance

Wellness Program

11 paid holidays

PTO accrual

Paid Sick Time

Job summary

COPE Community Services, Inc. is seeking a Behavioral Health Case Manager to serve as a primary contact and advocate for members across face-to-face, phone, virtual, and in-home services.

You will develop and update person-centered service plans, promoting member participation and timely progress tracking. You will monitor goals and collaborate with providers, ensuring comprehensive care, documentation, and coordination of covered services according to policies and procedures.

Qualifications

• Bachelor's or master's degree preferred; no experience necessary or alternative combinations as listed.
• Relevant behavioral health experience as per degree alternatives.
• Must meet pre-employment drug screen requirements.

Responsibilities

• Serve as a point of contact and advocate for members, delivering in-person, phone, virtual, and in-home services.
• Develop, implement, and update person-centered individual service plans with member participation.
• Monitor progress, document outcomes, and coordinate with primary care providers and other involved service providers.

Skills

Face-to-face communication

Documentation

Team collaboration

Care planning

Education

Bachelor's or master's degree

Associate degree + 1 year behavioral health experience

HS Diploma/GED + Peer Support Specialist + 2 years behavioral health

HS Diploma/GED + Medical Assistant + 2 years behavioral health

HS Diploma/GED + 3 years behavioral health

Job description

Are you seeking a fulfilling career in behavioral health? Do you thrive in a team-oriented environment, value professional development, and have a passion for supporting others on their recovery journey? If so, we’d love to hear from you!

The Behavioral Health Case Manager (BHCM) serves as a point of contact and advocate to members. They provide face-to-face, phone, virtual, and in-home services as needed by each member's journey to recovery. They develop, implement, and update person-centered individual service plans (promoting member participation) in a timely manner. Monitor progress on plans, goals, objectives, and status on an ongoing basis with the person served, documenting the progress on the service plan as defined by policies and procedures. Serve as a point of contact and advocate as needed, to ensure ongoing collaboration, including the communication of appropriate clinical information regarding progress of the person served with other individuals and/or entities with whom delivery and coordination of covered services is important (e.g., primary care providers, adult probation, other involved service providers).

A successful Behavioral Health Case Manager works to ensure ongoing collaboration, communication, documentation, coordination of covered services, tracking progress of individuals treatment needs, and goals.

Minimum Qualifications

• Bachelors or master’s degree, no experience necessary or
• Associate degree plus one (1) year* behavioral health work experience or
• High School Diploma or GED plus Peer Support Specialist certification plus two (2) years* of behavioral health work experience or
• High School Diploma or GED plus Medical Assistant certification plus two (2) years* of behavioral health work experience or
• High School Diploma or GED plus three (3) years* of behavioral health work experience.

Qualified Applicants

• Must be able to pass a pre-employment drug screen

Excellent Benefits Include

• Health, Dental and Vision Insurance
• Life Insurance
• Short and Long Term Disability Insurance
• 403b Retirement Plan
• Employee Assistance Program
• Flexible Spending Accounts
• Supplemental Insurance
• Employee Wellness Program
• 11 paid holidays
• Generous PTO accrual rate
• Earned Paid Sick Time

Additional Requirements

Must be 21 years of age (automobile insurance requirement) and possess a valid AZ driver’s license with a “clean” or “acceptable” driving record. An unacceptable driving record includes (but is not limited to) the following:

• more than two [2] moving violations in the last three [3] years or;
• more than one [1] at-fault accident within the last three [3] years or;
• any major violation (i.e. DUI, Careless/Reckless Driving, Drag Racing, Hit and Run) within the last three [3] years.

Other driving related violations may be considered unacceptable. At time of job offer, submission of 36 month (three year) driving record from DMV will be required. These standards must be maintained throughout employment and up-to-date driving records are reviewed regularly for current employees.

Applicants must be able to pass a pre-employment drug screen.

This is a Safety Sensitive Position.

Pursuant to the AZ Drug Testing of Employees Act ARS 23-493, COPE Community Services, Inc. has determined this is a safety sensitive position. Because this is a safety sensitive position and in accordance with its Drug- and Alcohol-Free Workplace policy, COPE reserves the right to exclude or remove a person from this position if COPE believes in good faith that the employee's current use of any drug, legal, prescribed by a physician or otherwise, if the drug could cause an impairment or otherwise decrease or lessen the employee's job performance or ability to perform the job duties. Employees are obligated to inform COPE of any current drug use that could impair or otherwise decrease or lessen the employee's job performance or ability to perform the job duties.

COPE IS AN EQUAL OPPORTUNITY EMPLOYER We do not discriminate in hiring or in any other term, condition, or privilege of employment with regards to race, color, national origin, age, ancestry, religion, disability, sex, gender, gender identity, sexual orientation, marital status, familial status, or any status protected by law or regulation. It is our intention that all qualified applicants and employees be given equal opportunity and that hiring and other employment-related decisions are based on job-related factors.

Thank you for considering COPE as an employer!