Case Manager- Housing Stability

Family & Children's Services; Tulsa (OK); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

34 paid days off (first year)

Job summary

Family & Children’s Services in Tulsa is seeking a Certified Behavioral Case Manager to provide wrap-around case management for adults facing homelessness and mental health challenges. You will work within a CCBHC framework to coordinate services, referrals, and community resources, ensuring person-centered care.

The role emphasizes trauma-informed practices, multi-disciplinary teamwork, and ongoing documentation of client progress to support recovery and stability.

Qualifications

• Bachelor’s degree in social sciences preferred.
• Case Management Certification or obtain by hire.
• Must have a valid Driver License.
• Skills to build supportive client relationships with mental illness/substance use.
• Experience working with adults who are homeless or housing unstable.

Responsibilities

• Attend and participate in daily treatment team meetings with multidisciplinary staff.
• Document client progress to maintain a permanent record.
• Coordinate wrap plans and treatment plans using a strengths-based approach.
• Link clients to housing, social services and community resources.
• Respond to crises and provide trauma-informed interventions.
• Coordinate care with external health providers and referrals.
• Ensure timely transfer of medical records and follow-up steps.

Skills

Case management

Documentation

Licenses & certifications

Driver license

Team collaboration

Care coordination

Cultural sensitivity

Trauma-informed care

Education

Bachelor’s Degree

Criminal Justice

Education

Job description

$55K annual starting salary!

$55K annual starting salary!

Full benefit package-

Medical, Dental, Vision and more!

Up to 34 Paid days off 1st year!

CCBHC is an integrated community behavioral health model of care intended to provide integrated, evidence-based, trauma-informed, recovery-oriented and person-and-family-centered care. The CCBHC offers the full array of CCBHC-required mental health, substance use disorder (SUD) and primary care screening services.

The Certified Behavioral Case Manager will work in partnership with others as part of a structured inter-disciplinary team, within in a Certified Community Behavioral Health Center (CCBHC) model, to provide a set of social service functions that helps clients access the resources they need to recover.

Case manager is responsible for case management and engagement on a team to provide high quality targeted case management services that will assist individuals connecting to services and meeting basic needs, including arranging, coordinating, planning, advocacy, linkage, referral, education, crisis diversion, resource acquisition, and monitoring in a culturally sensitive way. Services are predominantly delivered to an adult population who are experiencing homelessness or housing instability, carry a serious mental illness, substance abuse, co-occurring and/or medically co-morbid diagnosis. Services are provided in the community.

Core Duties & Responsibilities

• Attend and participate in daily organizational meetings and treatment team meetings with multi-disciplinary team to utilize a team based care approach when working with clients.
• Document client progress to maintain a permanent record of client activity according to established methods and procedures.
• Demonstrate understanding of various best-practice treatment models to work with individuals with Severe Mental Illness, Co-occurring disorders, and trauma.
• Understand the wrap-around focus of CCBHC services, assisting clients in multiple life areas through multi-disciplinary teamwork and community referral.
• Obtain and maintain professional licenses and certifications required for the position through attending required trainings, tracking CEU’s, and submitting renewals in a timely manner.
• Be familiar with CCBHC standards, understand the history, philosophy, structure and purpose of CCBHC and demonstrate fidelity to the model.
• Effectively complete and submit all clinical documentation with established agency timelines.
• Plan, coordinate, advocate, and provide care coordination, case management, and rehabilitation services using a strengths based, welcoming, recovery oriented, client driven approach for a specified group of clients. (EBP)
• Coordinate care across the spectrum of health services, including access to high-quality physical (both acute and chronic) and behavioral health care. (TBC)
• Include the consumer and family members in comprehensive treatment planning. With the adult consumer’s consent, encourage participation of family members and other designated persons in treatment planning and care.
• Participate in daily/weekly treatment teams. (daily huddles)
• Coordinate care with external health care providers such as pharmacies, PCPs, FQHCs, and DCOs, as well as with behavioral health referrals.
• Complete initial wrap plans, strengths and culture discoveries, and intakes as needed. Update and modify wrap and treatment plans as needed, or on a scheduled basis.
• Promote access on demand to intervene when a client is at risk for harm to self or other, hospitalization, or involvement with law enforcement. Respond to crises and provide intervention.
• Track consumers’ admissions and discharges from psychiatric and medical hospitalizations.
• Participate in hospital and emergency department discharge processes to transition consumers to a safe community setting according to CCBHC protocols. Ensure timely transfer of medical records, prescriptions, and active follow-up.
• For consumers at risk for suicide, coordinate consent and follow-up within 24 hours and implement a continuing plan for suicide prevention and safety and linking to services.
• Monitor individual health status and service use to determine adherence to or variance from treatment guidelines.
• Document client progress to maintain a permanent record of client activity according to established methods and procedures.
• Actively participate in performance and client outcome management.
• Accompany individuals to medical appointments. Link to non-medical enabling functions and provide assistance with community resources such as housing, social services, education, and employment to facilitate wellness and recovery of the whole person.

Requirements

• Bachelor’s Degree in the social sciences field is preferred.
• Consideration may also be given for degrees in Criminal Justice or Education.
• Case Management Certification or obtain by taking the first available Case Management Certification course provided by ODMHSAS after hire.
• Must have a strong commitment to the right and ability of each person served to live in normal community residences; and have access to helpful, adequate, competent, and continuous supports and services.
• Skills and competence to establish supportive trusting relationships with persons with mental illnesses and/or substance abuse issues and respect for client rights and personal preferences in treatment are essential.
• Must possess a valid Driver License and satisfactory driving record and use personal automobile to travel to locations other than primary office. *Mileage reimbursement provided*

CCBHC Model of Care

Family & Children’s Services works to heal hurting and abused children, strengthen families, and provide hope and a path to recovery for those battling mental illness and addiction. You will be working in an innovative and dynamic environment using a new transformative model of care Certified Community Behavioral Health Clinic (CCBHC). This model is characterized by innovative, team-based approach and whole person care for adults and children with a range of complex mental health and substance use challenges.

Utilizing Multi-disciplinary Teams, Staff Work Collaboratively To Provide a Coordinated Effort To Enhance Client Recovery. Robust CCBHC Services Often Result In Better Client Outcomes And Quality Of Care Due To

• Increased access to care and crisis services
• Expanded traditional community mental health and substance use services.
• Added Care Coordination and physical health screening for mental health clients
• Greater access to Social Services for clients’ economic and social needs
• Increased specialized services for veterans, those most in need, and those impacted by the opioid crisis.

Drug-Free Workplace Policy

This job is classified as a “safety-sensitive” position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Possession of a medical marijuana license will not exclude any applicant; however all employees are subject to the Family & Children’s Services Drug Free Workplace Policy.