Behavioral Health Admissions Specialist — Close & Guide Care

River House Wellness, LLC; Boca Raton (FL); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

401(k) with company match

Paid holidays

Generous PTO

Job summary

River House Wellness, LLC in Boca Raton, FL is seeking an experienced Closer to convert inquiries into admissions for residential mental health and IOP/PHP SUD programs. You will manage calls, perform screenings, and guide clients and families from first contact to admission with empathy and urgency.

The role requires 3-5 years in behavioral health admissions, a proven closing record, and solid insurance verification knowledge. On-site work with competitive pay and bonus potential.

Qualifications

• 3-5 years of admissions experience in behavioral health.
• Mental health admissions experience is required; SUD admissions is a plus.
• Proven track record of closing and meeting admissions targets.
• Strong understanding of levels of care (Residential, PHP, IOP).
• Working knowledge of insurance verification and commercial insurance.
• Excellent phone presence, communication, and de-escalation skills.

Responsibilities

• Manage inbound and outbound admissions calls and convert qualified inquiries into admissions.
• Conduct pre-admission screenings and assess clinical fit for residential mental health and IOP/PHP SUD programs.
• Coordinate admission logistics, including travel, intake scheduling, and paperwork.
• Build and maintain relationships with referral sources and meet admissions goals.
• Keep accurate, timely records in the CRM/EMR system.

Skills

Admissions experience

Mental health admissions

Closing targets

Phone communication

De-escalation

Organizational skills

Insurance verification

Tools

CRM/EMR

Job description

River House Wellness, LLC in Boca Raton, FL is seeking an experienced Closer to convert inquiries into admissions for residential mental health and IOP/PHP SUD programs. You will manage calls, perform screenings, and guide clients and families from first contact to admission with empathy and urgency.

The role requires 3-5 years in behavioral health admissions, a proven closing record, and solid insurance verification knowledge. On-site work with competitive pay and bonus potential.