Admissions Coordinator

YOSO Recruiting; Newport Beach (CA); On-site; USD 55,000 - 77,000; Full time

Job summary

National behavioral health provider in Newport Beach, California seeks an experienced Admissions Coordinator to close admissions and convert inbound inquiries into treatment admissions. The role requires handling inquiries, guiding families through the admissions process, and coordinating logistics with insurance considerations.

Candidates should have proven success closing behavioral health admissions and experience with OON insurance.

Qualifications

• Experience in behavioral health admissions call center required.
• Experience with Out-of-Network (OON) insurance required.
• Proven success closing behavioral health admissions and meeting conversion goals.
• Experience with substance use disorder and/or mental health treatment programs preferred.

Responsibilities

• Handle inbound calls from prospective clients, families, and referral sources.
• Conduct initial screenings and identify appropriate treatment options.
• Close qualified leads and convert inquiries into admissions.
• Educate clients on treatment programs, levels of care, and admissions process.
• Coordinate admission dates, transportation, and intake logistics.
• Document all communications and admissions activity within the CRM.
• Meet individual and team admission and conversion goals.

Skills

Behavioral health admissions

Call center experience

Sales/closing

CRM experience

Insurance verification

Communication

High-stress communication

Tools

CRM platforms

Job description

Newport Beach, California, United States

A national behavioral health treatment provider is seeking an experienced Admissions Coordinator to join our admissions team. This position is ideal for a motivated admissions professional with a strong background in closing behavioral health admissions and converting inbound inquiries into treatment admissions.

Candidates must have experience working in a behavioral health admissions call center that accepts Out-of-Network (OON) insurance and be comfortable managing prospective clients and families throughout the admissions process.

Key Responsibilities

• Manage inbound calls from prospective clients, families, and referral sources.
• Conduct initial screenings and identify appropriate treatment options.
• Effectively close qualified leads and convert inquiries into admissions.
• Educate clients and families on treatment programs, levels of care, and the admissions process.
• Work with insurance verification teams to navigate OON insurance benefits and financial considerations.
• Maintain consistent follow-up with prospective clients throughout the decision-making process.
• Coordinate admission dates, transportation, and other intake logistics.
• Accurately document all communication and admissions activity within the CRM.
• Meet individual and team admission and conversion goals.

Qualifications

• Behavioral health admissions call center experience required.
• Experience working with Out-of-Network (OON) insurance is required.
• Proven success closing behavioral health admissions and meeting conversion goals.
• Experience with substance use disorder and/or mental health treatment programs strongly preferred.
• Strong sales, communication, follow-up, and relationship-building skills.
• Ability to communicate effectively with individuals and families during high-stress situations.
• Experience with behavioral health CRM/admissions platforms is a plus.

Why Join Us?

Join a growing national behavioral health organization dedicated to connecting individuals and families with high-quality treatment. This is an excellent opportunity for an experienced behavioral health admissions closer who thrives in a fast-paced, performance-driven environment.