Admissions Coordinator

River House Wellness; Boca Raton (FL); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

401(k) with company match

Paid holidays

Generous PTO

Job summary

River House Wellness, LLC in Boca Raton, FL is seeking an experienced Closer to convert inquiries into admissions for residential mental health and IOP/PHP SUD programs. You will manage calls, perform screenings, and guide clients and families from first contact to admission with empathy and urgency.

The role requires 3-5 years in behavioral health admissions, a proven closing record, and solid insurance verification knowledge. On-site work with competitive pay and bonus potential.

Qualifications

• 3-5 years of admissions experience in behavioral health.
• Mental health admissions experience is required; SUD admissions is a plus.
• Proven track record of closing and meeting admissions targets.
• Strong understanding of levels of care (Residential, PHP, IOP).
• Working knowledge of insurance verification and commercial insurance.
• Excellent phone presence, communication, and de-escalation skills.

Responsibilities

• Manage inbound and outbound admissions calls and convert qualified inquiries into admissions.
• Conduct pre-admission screenings and assess clinical fit for residential mental health and IOP/PHP SUD programs.
• Coordinate admission logistics, including travel, intake scheduling, and paperwork.
• Build and maintain relationships with referral sources and meet admissions goals.
• Keep accurate, timely records in the CRM/EMR system.

Skills

Admissions experience

Mental health admissions

Closing targets

Phone communication

De-escalation

Organizational skills

Insurance verification

Tools

CRM/EMR

Job description

Location: Boca Raton, FL (On-site)
Schedule: Monday-Friday, 8:30 AM - 5:00 PM
Pay: $90,000 - $100,000 base salary + potential performance-based bonus

About Us

We're a growing behavioral health organization supporting individuals and families through mental health and substance use treatment. Our Boca Raton admissions office handles intake for our treatment facilities, including River House Wellness (Residential Mental Health) and Peace Valley Recovery (IOP/PHP Substance Use Disorder). We're a supportive, collaborative team, and we believe the first phone call can change someone's life.

About the Role

We're looking for an experienced Closer who knows how to turn an inquiry into an admission with compassion and urgency. You'll be the first point of contact for prospective clients, families, and referral partners. You'll guide each caller from the first conversation to admission and match them with the right level of care across our facilities.

Responsibilities

• Manage inbound and outbound admissions calls and convert qualified inquiries into admissions
• Conduct pre-admission screenings and assess clinical fit for residential mental health and IOP/PHP SUD programs
• Work with clinical and medical teams on level-of-care decisions
• Work with the insurance/VOB team to verify benefits and explain coverage and financial options to clients and families
• Overcome objections and support hesitant callers with empathy and professionalism
• Coordinate admission logistics, including travel, intake scheduling, and paperwork
• Build and maintain relationships with referral sources
• Keep accurate, timely records in the CRM/EMR and meet admissions goals

Requirements

• 3-5 years of admissions experience in behavioral health (required)
• Mental health admissions experience (required); SUD admissions experience is a plus
• Proven track record of closing and meeting admissions targets
• Strong understanding of levels of care (Residential, PHP, IOP)
• Working knowledge of insurance verification and commercial insurance
• Excellent phone presence, communication, and de-escalation skills
• Highly organized, self-motivated, and comfortable in a fast-paced environment
• Potential performance-based bonus
• 401(k) with up to 4% company match after 6 months
• Paid holidays
• Generous PTO
• A supportive, collaborative work environment where your work makes a real difference