Behavioral Health Admissions Call Center Specialist

Lakeside Behavioral Health System; Memphis (TN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Growth and development opportunities

Competitive Compensation

Excellent Medical, Dental, Vision and

Job summary

Lakeside Behavioral Health System is seeking a Call Center Specialist to join the Admissions team in Memphis. You will act as a liaison between LBHS, referral sources, patients and families, prioritizing referrals from mobile crisis agencies and hospitals while ensuring accurate admissions documentation.

You will deliver exceptional service, coordinate referrals efficiently, and support the call center operations to streamline intake and admissions processes in a compassionate, team-oriented

Qualifications

• Education: Bachelor's degree in Counseling, Psychology, Social Work or Social Services field.

Responsibilities

• The Call Center Specialist works as liaison between LBHS and referral sources, patients and families. The primary function is to facilitate referrals between referring mobile crisis agencies, hospitals and other referral sources in support of call center operations.
• The Call Center Specialist prioritizes referrals made to LBHS and provides exceptional customer service to all partnering agencies, thorough and accurate documentation of calls and other admissions related paperwork is a critical component of the job.

Education

Bachelor's degree in Counseling, Psychology, Social Work or Social Services field

Job description

Lakeside Behavioral Health System is seeking a Call Center Specialist to join the Admissions team in Memphis. You will act as a liaison between LBHS, referral sources, patients and families, prioritizing referrals from mobile crisis agencies and hospitals while ensuring accurate admissions documentation.

You will deliver exceptional service, coordinate referrals efficiently, and support the call center operations to streamline intake and admissions processes in a compassionate, team-oriented