Behavioral Health-Administrative Assistant

Crossroads Community, Inc.; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Team environment

Health insurance

403(b) plan

Educational assistance

Paid vacation

Competitive pay

Job summary

Corsica River Mental Health Services (CRMHS) is seeking an administrative team member to be the welcoming face and voice of the practice. You will help clients access care, schedule appointments, verify insurance, and maintain accurate records, collaborating with clinicians and staff to deliver a smooth, compassionate experience.

As part of a full-time team, you will contribute to a supportive work environment with opportunities for growth and professional development, while upholding CRMHS

Qualifications

• Excellent communication with clients, providers, and team members.
• Experience coordinating schedules and calendars is preferred.
• Able to verify insurance benefits accurately.
• Maintain confidential client records and documentation.
• Provide friendly, responsive customer service and support.
• Collaborate across administrative and clinical staff to resolve issues.

Responsibilities

• Communicate professionally with clients, providers, and colleagues via phone, email, and in-person.
• Answer and manage incoming calls throughout the day.
• Schedule appointments and assist with provider calendars.
• Verify insurance benefits and maintain client information.
• Collaborate with staff to resolve issues and ensure a seamless client experience.
• Scan, organize, and maintain confidential records.

Skills

Communication

Scheduling

Insurance verification

Records management

Customer service

Team collaboration

Job description

At Corsica River Mental Health Services (CRMHS), we believe that quality behavioral healthcare begins with compassion, connection, and accessibility. Our mission is to provide effective, client-centered mental health services that empower individuals throughout Maryland's Mid-Shore communities to overcome challenges and build on their strengths. We are dedicated to helping every client recognize their resilience and achieve meaningful, lasting growth.

Our team is guided by values that prioritize empathy, collaboration, innovation, and positive outcomes. We are looking for individuals who share our commitment to making a difference in the lives of others and who bring these values to their work every day.

As a member of our administrative team you play an essential role in creating a positive experience for our clients from their very first interaction with our practice. Serving as the welcoming face and voice of CRMHS, you will help build trust, foster meaningful relationships, and support clients as they access the care they need.

Essential Duties & Responsibilities

• Communicate professionally and effectively with clients, providers, and colleagues through phone, email, and in-person interactions.
• Answer and manage incoming phone calls throughout the day.
• Schedule appointments and assist with provider calendars.
• Verify insurance benefits and maintain accurate client information.
• Collaborate closely with administrative and clinical staff to resolve issues efficiently and ensure a seamless client experience.
• Scan, organize, and maintain confidential client records.
• Manage multiple tasks and priorities while maintaining attention to detail.
• Provide outstanding customer service by understanding and responding to each client's unique needs.
• Demonstrate a positive attitude, flexibility, and a willingness to learn and support team initiatives.

Full-Time Benefits

A Supportive Team Environment

• Join a collaborative workplace where teamwork and mutual respect are valued.

Comprehensive Health Benefits

• CRMHS pays 100% of the employee health insurance premium.
• Affordable dental, vision, and supplemental insurance options are available.

Retirement Planning

• 403(b) retirement plan with employer contributions after two years of employment.

Professional Growth

• Educational assistance and ongoing training opportunities to support your career development.

Work-Life Balance

• Competitive paid vacation and holiday benefits.

Competitive Compensation

• Salary commensurate with experience and qualifications.