Behavioral Health Access Navigator

Holland America-Princess (Holland America Dawson City Inn); Juneau (AK); On-site; USD 34,440 - 41,383; Full time

Job summary

SEARHC in Juneau, Alaska seeks an Administrative Assistant to support program staff and manage patient registrations. You will greet patients, check in/out, collect demographics and insurance data, and enter into the EHR to ensure prompt billing. Telehealth scheduling and handling sensitive information are key duties.

The role requires calm under pressure, multi-tasking, and strong customer service. BLS/First Aid are required within specified timeframes; high school diploma preferred.

Qualifications

• High school diploma or equivalent.
• Basic Life Support (BLS) within 45 days at certain sites.
• First Aid certification required for residential sites.
• 2 years of office experience preferred, medical office experience preferred.
• Knowledge of office functions, computer applications, office machines, and HIPAA rules.

Responsibilities

• Greet and assist patients and family at the facility.
• Check patients in/out, schedule follow-ups, and enter demographic/insurance data into EHR.
• Schedule telehealth connections and coordinate with clinics.
• Maintain confidentiality and manage multiple tasks in a fast-paced setting.
• Open/close duties, prepare paperwork, and ensure secure handling of sensitive materials.

Skills

Verbal communication

Written communication

Problem solving

Time management

Organizational skills

Customer service

Data entry accuracy

Education

High school diploma

BLS within 45 days

First Aid

Tools

Office equipment

Computer applications

Job description

SEARHC in Juneau, Alaska seeks an Administrative Assistant to support program staff and manage patient registrations. You will greet patients, check in/out, collect demographics and insurance data, and enter into the EHR to ensure prompt billing. Telehealth scheduling and handling sensitive information are key duties.

The role requires calm under pressure, multi-tasking, and strong customer service. BLS/First Aid are required within specified timeframes; high school diploma preferred.